Sudha N

Onboarding:

• Facilitating new employee onboarding, including orientation on company policies and culture
• Documenting key success factors and creating employee codes
• Updating personal, compensation, and career information in SAP & Employee Central based on employee submissions
• Maintaining comprehensive employee files, ensuring compliance with statutory and audit requirements
• Offering feedback and suggestions for improving onboarding experience
• Addressing queries related to onboarding process via email and ticketing systems
• Keeping trackers updated with pending documents and ensuring timely closure.

Client BGV:

• Initiating background checks (BGC) & Updating status trackers.
• Addressing deficiencies in background check information.
• Reviewing and storing reports on shared drive.
• Drafting background check (BGC) letters.
• Compiling weekly trackers to update stakeholders on progress.
• Scheduling BGC calls to resolve cases and discuss deficiency trackers with vendors

Offboarding:

• Managing clearance formalities including leave settlement, notice period, insurance, and HR recovery.
• Tracking and communicating pending clearances to stakeholders for resolution.
• Updating employee relieving actions in designated tool.
• Creating documentation such as relieving letters
• Handling inquiries from both current and former employees using ticketing system.
• Conducting exit orientation calls for employees who have resigned.
• Monitoring and addressing cases of absenteeism among employees, organizing disciplinary committee calls, and liaising with stakeholders to resolve these matters.

• Processed payments to Aon UK clients
• Responded promptly to client queries
• Prepared routine and Ad-hoc status reports
• Managed emails from insurers and clients
• Reconciled various insurer statements
• Released payments using BACS and CHAPS systems
• Conducted calls with insurers to resolve queries
• Oversaw multiple payment accounts and reconciliations
• Practiced effective cash management in accordance with policy
• Reviewed ledgers periodically to ensure timely settlements.