Listening to Music
Sudha R
Analyst
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
2018
2018
years of professional experience
4
4
Languages
Work History
Analyst, Sales Operations
Dell International Services
6 2018 - 9 2023
- Identifying Process gaps & OP opportunities to avoid the Cancel and Rebook and sharing my best practices with my team
- As a Pilot batch Team member played an Important role in getting this project transitioned from Eclerx Contract team to Dell Technologies
- Creating the Quotes from Scratch and Creating Orders for US, EMEA and APJ Region deals
- Responsible for doing Peer-review / checking and auditing the processed PE Deals as per the process checklist for the Quality purpose
- Trained the New hires, shared the knowledge and helped the peers to improve the team bonding to deliver a quality service
- Working with Cross Functional team to get the DPID released from all other holds
- Works on SAP Tool using the Incoterms and converts the Services skus from Dell to EMC by entering the correct contract dates and correct pricing of each order regards to the region it belongs to
- Auditing PE Deal orders to get released without any errors
- Processed all the orders with utmost accuracy with 100% SLA
- Was very Quick in learning the GTMO Process Tools like GII- EMEA and GII- APJ, SAP Tool, My Quotes, I-Map Tools
- We Support the ABU, EMEA and APJ regions
- Worked in ISG Swivel Seat process, where we used to convert the Hardware and Software Services sku's of Dell to EMC Serives Sku's
- Ensured the productivity backlog remains nil or lowest as required by Business
Customer Care Executive (IC)
Dell International Services
02.2016 - 03.2017
- US Consumer, Middle Market & SMB Customer care
- Taking calls and helping customers with their order status and resolving customers issues in terms of raising refund for customers
- US Retail customer care & Core Order processing
- Helping retailers in terms of knowing their order status
- Handling Replacements & Credit refunds
- Handling issues post order delivery, & Maintaining the data of replacements & Refunds
- Helping retailers in placing bulk orders
- Have done Cross functional Training with in the sub processes
- Worked for Notify Team as customer support in pilot batch
- Inbound & Outbound call taking role to seek consent from Dell end customers to let them know the status of their order
- Stake holder management & weekly calls with Stake holders
Order Management Associate (IC)
Dell International Services
08.2011 - 12.2013
Technical Support Sr. Associate
Wipro
05.2009 - 10.2010
- Technical support for the customers using the HP note books at Wipro
- Making calls to sell the product over the phone and close the call as a sale
- Helped new hires in closing the calls as a sale
Call center Executive
Swift Solutions
07.2007 - 09.2008
- Achieved STAR PERFORMER award for the best performance all over the Hyderabad Branch
- Got best technical assistant feedback from the customer for resolving the issues for Notebook support
- Have got the Bronze Award for 100% quality
Education
B.Com(Computers) - Graduation
Pursuing
Skills
MS Office
Summary Of Experience
Business operations calling, Order processing, Audits, Peer-review, Training new hires, Cross-functional teamwork, SAP Tool usage, Identified process gaps and OP opportunities, Played a key role in project transition, Achieved 100% SLA in order processing, Received STAR PERFORMER award, Bronze Award for 100% quality
Personal Information
- Date of Birth: 03/21/89
- Marital Status: Married
Accomplishments
- Resolved Process issue through tool testing.
Interests
Study & Research on Stock Market
Surfing Internet
Timeline
Customer Care Executive (IC)
Dell International Services
02.2016 - 03.2017
Order Management Associate (IC)
Dell International Services
08.2011 - 12.2013
Technical Support Sr. Associate
Wipro
05.2009 - 10.2010
Call center Executive
Swift Solutions
07.2007 - 09.2008
Analyst, Sales Operations
Dell International Services
6 2018 - 9 2023
B.Com(Computers) - Graduation
Pursuing
Similar Profiles
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
M.Banu PrakashM.Banu Prakash
Senior Analyst, Sales at Dell International Services (Dell Technologies)Senior Analyst, Sales at Dell International Services (Dell Technologies)
Ashish U HonnavarAshish U Honnavar
Advisor, Service Project/Program Manager at Dell International Services Ltd. / Dell TechnologiesAdvisor, Service Project/Program Manager at Dell International Services Ltd. / Dell Technologies
Megha GuptaMegha Gupta
Senior Software Engineer at Dell International Services, DellSenior Software Engineer at Dell International Services, Dell
Tejaswini G RaoTejaswini G Rao
Analyst, Sales Operations at Dell TechnologiesAnalyst, Sales Operations at Dell Technologies