PRAVEEN KUMAR PENDDEM
Hyderabad
Summary
Accomplished professional with a proven track record of over 6 years in Order Management and has a solid foundation with 2 years as a Quality Analyst and additional 2 years in sales operations. Expertise in optimizing Order processing and ensuring seamless transactions from order entry to invoice. Adept at enhancing operational efficiency, reducing processing times, and ensuring accuracy in order fulfillment. Now seeking to leverage this experience in a dynamic role where a keen eye for detail and commitment to process excellence can drive success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Analyst, Sales Operations
DT Access Global Operations
04.2022 - 02.2024
- Validation of Transactional and Large deals for NA Region
- Thoroughly validating all the requests with accuracy to avoid pushbacks and focused on delivering the error-free productivity
- Interacting with sales and Quoting team in resolving the issues
- Supported in APJ, EMEA and NA regions for pricing and SKU creation and PO submission
- Delivered DTA Quotes/PO clean order processing within SLA
- Always overachieved productivity targets
- PO Follow-ups for AMER/APJ with Quoting team on PO holds and followed up with VMware on PO status and pushbacks
- Regularly monitored the internal tools for PO status and actioned them accordingly
- Used to prepare AMER/APJ Backlog Reports and share it with the reporting team.
Quality Analyst
Dell International Services India Pvt Ltd
02.2020 - 03.2022
- Conducted audits on orders processed by OP team for US and Canada Segments to identify the errors and avoid SMW/CODs
- Maintained quality metrics as set by Business
- Offered constructive feedback to the OP team based on identified errors, fostering continuous improvement.
Sr. Specialist, Order management
Dell International Services India Pvt Ltd
11.2018 - 01.2020
- An End-to-End order management of online and offline requests as well as ready ship orders
- Ensure to follow standard OEIs to process the orders and keeping them updated on regular basis approaching the ISRs
- Worked closely with Sales team to resolve queries and process the orders on time
- Stakeholder Management – Sales/Customer interaction (Weekly calls – Feedback)
- Executed macros with precision efficiently handle a large volume of bulk orders while maintaining accuracy
- Guided new hires through mentorship and performed internal audits
- Monitored the holds and compiled the date for sales hold scrub analysis.
Sr. Consultant
Sutherland Global Services
10.2013 - 11.2018
- Sr Consultant at Sutherland Global Services for Dell Order Management to manage complex accounts
- An End-to-End order management of online and offline requests
- Worked in different segments such as GCC offline, GCC DMR and G500 as an ASR in managing complex assigned accounts
- Monitored the queues and assigned the requests to the respective OPs
- Stakeholder Management – Sales/Customer interaction (Weekly calls – Feedback) Work closely with Sales team to resolve queries and process the orders on time
- Mentoring and supporting the team members whenever required.
Transcriptionist
Global InfoSystems
01.2008 - 09.2010
- Transcribe the dictations for a variety of medical reports such as physical examinations, emergency room visits, operations, consultation, and/or discharge summaries
- Transcribe verbatim carefully without misinterpretations or errors and submit patients’ records on timely manner to the record keeping department
- Use applications like Express Scribe software, Stedman’s and Quick Look to transcribe the Doctor’s dictations with accuracy
- I always used to maintain more than 95% accuracy
- I used to transcribe Client direct file, which doesn’t require quality audits and directly go to the clients.
Education
MBA - Finance & Marketing
DVR PG Institute of Management Studies (Osmania University)
Kashipur, Sangareddy09-2012
B.Sc. - Mathematics, Physics And Electronics
Pragathi Mahavidyalaya (Osmania University)
Abids, Hyderabad11-2009
Intermediate - MPC
Aditya Jr. College (Board of Intermediate)
Chanda Nagar, Hyderabad03-2001
SSC -
Z.P.H.S. (School of Secondary Education)
Eduluru, Nalgonda03-1999
Skills
- Believe in myself; self-confident
- Proven ability to work independently and meet deadlines/SLAs
- Comfortable learning new technology and able to adapt well to new applications
- I can navigate through setbacks and learn from each challenge
- I am good at maintaining a healthy relationship with colleagues, clients, and customers
- Proficient knowledge in MS office
Accomplishments
- I always achieved more than 100% productivity with no compromise on quality.
- Received Special recognition award in Mar 2019.
- Received multiple inspire awards such as “Shout Out, Applause, and Cheers” from 2019 to 2023.
Personal Information
- Date of Birth: 06/15/1984
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Listening to Music
- Watching movies
- Cricket
- Solving puzzles and brain games
Disclaimer
I hereby declare that the above-furnished information is true and correct to the best of my knowledge.
Timeline
Analyst, Sales Operations
DT Access Global Operations
04.2022 - 02.2024
Quality Analyst
Dell International Services India Pvt Ltd
02.2020 - 03.2022
Sr. Specialist, Order management
Dell International Services India Pvt Ltd
11.2018 - 01.2020
Sr. Consultant
Sutherland Global Services
10.2013 - 11.2018
Transcriptionist
Global InfoSystems
01.2008 - 09.2010
MBA - Finance & Marketing
DVR PG Institute of Management Studies (Osmania University)
B.Sc. - Mathematics, Physics And Electronics
Pragathi Mahavidyalaya (Osmania University)
Intermediate - MPC
Aditya Jr. College (Board of Intermediate)
SSC -
Z.P.H.S. (School of Secondary Education)
Similar Profiles
Omega LapitanOmega Lapitan
Health & Safety & Environment (HSE) Coordinator at DT Global Asia PacificHealth & Safety & Environment (HSE) Coordinator at DT Global Asia Pacific
TIERRA HATFIELDTIERRA HATFIELD
Program Manager, Field Operations and Program Effectiveness, East Africa at DT GLOBALProgram Manager, Field Operations and Program Effectiveness, East Africa at DT GLOBAL
Altayeb AbdallahAltayeb Abdallah
Implementation Specialist at DT-GlobalImplementation Specialist at DT-Global
V V V SATYA NAVEENV V V SATYA NAVEEN
SAP Basis Consultant at Tata Consultancy ServicesSAP Basis Consultant at Tata Consultancy Services
Suresh BhumireddySuresh Bhumireddy
Technical Specialist at Bosch Global Software TechnologiesTechnical Specialist at Bosch Global Software Technologies