Hi, I’m
SUDHAKAR J
PARMAKUDI
Overview
7
years of professional experience
Work History
TEAM COMPUTERS
L2 Desktop Support Engineer
08.2023 - Current
Job overview
- Led the establishment of IT infrastructure from inception, coordinating with Electrical and Civil departments to meet project-specific requirements.
- Configured and troubleshot Office 365 products, network printers, IP devices, and Active Directory. Managed SCCM for patch updates and antivirus software for security.
- Provided remote support, set up VPN connectivity, video conferencing devices, and resolved SAP-related issues. Monitored incident management with Sapphire ticketing tool.
- Maintained a comprehensive inventory of all IT assets, including hardware, software, and network devices, ensuring accurate tracking and accountability.
- Managed the entire lifecycle of IT assets from acquisition to disposal, including deployment, maintenance, and decommissioning.
- Configured and deployed IT assets, including computers, servers, network devices, and software, ensuring they meet organizational standards and policies.
- Utilized Sapphire for regular patch updates to ensure all IT assets are up-to-date and secure.
- outlook configuration and backup
CINEPOLIS
IT Supervisor
02.2023 - 07.2024
Job overview
- Oversaw and maintained projection systems to ensure high-quality visual and audio experiences.
- Managed Point of Sale (POS) systems, ensuring smooth transactions for ticketing and concessions.
- Supervised the maintenance and functionality of ticketing and billing machines, ensuring seamless customer service.
- Conducted regular server maintenance to ensure uninterrupted operations and data integrity.
- Installed and maintained WiFi networks to provide reliable connectivity for staff and customers.
- Managed timely ingestion of content into projectors, ensuring accurate and up-to-date movie schedules
- Coordinated advertisement schedules and followed up on Key Delivery Messages (KDM) to ensure all advertisements are displayed as planned.
TEAM COMPUTERS
SENIOR ENGINEER L2
03.2022 - 02.2023
Job overview
- Handled entire IT setup from inception for the Dalmia Cement Grinding Unit Project
- Coordinated with teams across Electrical and Civil departments to establish and execute IT infrastructure tailored to project requirements
- Facilitated all locations with fiber optics connectivity to ensure high-speed and reliable network access
- Implemented redundancy RF connectivity to ensure uninterrupted network access in case of primary link failures
- Working Aurba Switches and Firewalls and access points
- Conducted configuration and troubleshooting of Office 365 products, including MS Outlook and .ost files
- Managed, configured, and troubleshooted network printers and IP devices
- Joined systems to Active Directory and applied group policies as per organizational requirements
- Set up video conferencing devices to facilitate remote collaboration
- Installed antivirus software and ensured ongoing security maintenance
- Performed patch updates using SCCM (System Center Configuration Manager)
- Monitored incident and service request management utilizing the ticketing tool Sapphire
- Provided remote support to users through remote software and phone calls
- Established VPN connectivity to ensure secure remote access
- Troubleshot SAP-related issues and collaborated with the SAP team to resolve them effectively
- Conducted regular backups of critical data and implemented disaster recovery procedures
- Provided training and documentation to end-users on IT systems and procedures
- Conducted periodic security audits and implemented corrective measures to mitigate vulnerabilities
- Collaborated with vendors and service providers to procure IT equipment and services at optimal costs.
SYSNET GLOBAL TECHNOLOGY
CUSTOMER CARE SUPPORT ENGINEER
06.2019 - 03.2022
Job overview
- Provided comprehensive hardware and software support to 40 client branches
- Conducted on-site visits to each branch, prioritizing support calls based on urgency and impact on business operations
- Installed and configured basic and client-specific software on computers to facilitate seamless business usage
- Expertly troubleshooted operating system issues and performed installations of Windows 7, 10, and 11 as required
- Conducted hardware troubleshooting for laptops and desktops, replacing components as necessary to ensure optimal functionality
- Coordinated with Internet Service Providers (ISPs) to maintain stable internet connectivity across branches and upgraded plans based on usage patterns
- Logged warranty-related service calls with vendors to resolve product issues promptly
- Provided remote support through software solutions and phone calls to address issues across all branches
- Configured VPN connections and email setups using mail clients such as Thunderbird and LiveMail, and implemented mail backup solutions
- Conducted LAN and WAN troubleshooting, offering support to the network team in configuring switches and firewalls.
Precision Informatic Private Limited
SYSTEM ENGINEER TRAINEE
12.2017 - 11.2018
Job overview
- Ensured accurate and up-to-date records by maintaining an inventory of installed desktop hardware and software components
- Conducted real-time monitoring of system operations, swiftly identifying and resolving errors as they arose
- Documented and cataloged known issue resolutions in a centralized knowledge base for future reference and efficiency
- Proficiently configured email accounts on Microsoft Outlook and Thunderbird software platforms
- Facilitated seamless integration into organizational domains and implemented static IP configurations for enhanced network stability
- Expertly executed the crimping and punching of LAN cables to ensure optimal network connectivity
- Installed, configured, and resolved software-related issues for clients, ensuring smooth operation of their systems
- Managed printing operations and monitored closed-circuit television systems for security and surveillance purposes.
Education
Sri Rama Krishna Engineering College
Bachelor of Engineering (BE) from Electronics and Communication Engineering
01.2017
University Overview
Percentage: 66%
Sourashtra Higher Secondary School
Higher Secondary Certificate (HSC)
01.2013
University Overview
Percentage: 72%
Don Bosco Matriculation School
Secondary School Leaving Certificate (SSLC)
01.2011
University Overview
Percentage: 82%
Skills
- KNOWLEDGE IN AWS MICROSOFT AZURE
- BASIC NETWORKING
- WINDOWS SERVER
- LINUX BASICS
- OFFIC 365
Timeline
L2 Desktop Support Engineer
TEAM COMPUTERS
08.2023 - Current
IT Supervisor
CINEPOLIS
02.2023 - 07.2024
SENIOR ENGINEER L2
TEAM COMPUTERS
03.2022 - 02.2023
CUSTOMER CARE SUPPORT ENGINEER
SYSNET GLOBAL TECHNOLOGY
06.2019 - 03.2022
SYSTEM ENGINEER TRAINEE
Precision Informatic Private Limited
12.2017 - 11.2018
Sri Rama Krishna Engineering College
Bachelor of Engineering (BE) from Electronics and Communication Engineering
Sourashtra Higher Secondary School
Higher Secondary Certificate (HSC)
Don Bosco Matriculation School
Secondary School Leaving Certificate (SSLC)
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