SUDHAKAR KADARI
Warangal
Summary
Experienced Branch Manager with 15+ years in banking, specializing in branch operations, business growth, and regulatory compliance. Proven track record in achieving sales targets, managing high-value portfolios, and ensuring strict adherence to KYC/AML norms. Strong leader with expertise in team management, customer relationship building, and risk control.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Deputy Regional Branch Ops Manager-RBB/BOTC
HDFC BANK
Warangal
12.2025 - Current
- Conducted regular branch visits to assess compliance with operational, audit, and regulatory requirements.
- Reviewed audit reports of branches rated Adequate and Unsatisfactory and identified critical exceptions and process lapses.
- Discussed audit observations with Branch Managers and Cluster Heads to understand root causes and define corrective actions.
- Tracked closure of audit observations until the next audit cycle and ensured sustained compliance.
- Published periodic MIS / summary reports on audit reviews and compliance status.
- Coordinated with branches for timely resolution of operational and audit-related issues.
- Provided handholding support to branch staff on day-to-day operational and compliance queries.
Financial Crime Prevention Manager - Special Investigation Unit (SIU)
ICICI Bank
Hyderabad
07.2025 - 12.2025
- Investigating fraudulent transactions, customer disputes, and internal alerts raised through ICMS & EAMS monitoring systems.
- Conducting end-to-end investigations-fact finding, root cause analysis, evidence collection, and report preparation.
- Coordinating with compliance, vigilance, branches, and law enforcement agencies for resolution.
- Preparing detailed MIS/reports for senior management and regulatory requirements.
- Recommending process improvements & control measures to reduce future fraud risks.
Branch Process Manager
ICICI Bank
Karimnagar
05.2024 - 07.2025
- Conduct end-to-end audits of retail banking branches in line with internal compliance and Regulatory standards.
- Evaluate branch processes, identify lapses, and ensure corrective action plans are implemented.
- Release audit scores and provide timely feedback to branch teams.
- Train staff on process updates and compliance best practices to reduce operational risk.
- Collaborate with cluster heads and audit teams to enhance control mechanisms.
Branch Manager
ICICI Bank
Kazipet-Warangal
12.2021 - 05.2024
- Manage a team of 15 banking professionals to achieve business objectives.
- Develop and execute branch strategies to increase sales revenue and customer acquisition.
- Build and maintain relationships with high-net-worth clients, resulting in a 30% increase in deposits.
- Analysed market trends and competitor activities to optimize sales strategies.
- Achieved 35% growth in branch sales revenue within 12 months.
Deputy Branch Manager
ICICI Bank
Kazipet-Warangal
03.2018 - 12.2021
- Managed daily branch operations, ensuring smooth functionality and adherence to branch standards.
- Oversaw customer onboarding, KYC verification, and account opening compliance.
- Achieved sales targets across CASA, loans, insurance, and investment products.
- Conducted EDD and monitored high-risk transactions in line with internal compliance guidelines.
- Supervised staff members, allocated tasks, and ensured performance tracking.
- Resolved customer grievances and ensured high customer retention.
- Coordinated with audit teams and closed observations within timelines.
- Monitored cash management, vault operations, and branch security protocols.
- Prepared daily/weekly/monthly MIS reports and business trackers.
- Ensured timely ROR raising, operational error analysis, and process improvements.
Home Loan Expert
ICICI Bank Ltd.
Hanamkonda
04.2017 - 03.2018
- Home loan sales, customer service, and business growth.
Customer Service Manager
ICICI Bank Ltd.
Hyderabad
03.2016 - 04.2017
- Customer service, team management, and service quality.
Customer Service Officer
ICICI Bank Ltd.
08.2010 - 03.2016
- Customer service, account opening, and transaction processing.
Education
MBA - Finance
Kakatiya University
Kazipet, WarangalB.Sc. - Statistics
Kakatiya University
HanamkondaSkills
- Branch Operations Management
- Team Leadership & Staff Development
- Sales & Business Growth Strategy
- Customer Relationship Management (CRM)
- Retail Banking & Liability Products
- Loan Processing & Credit Appraisal
- Cross-selling (CASA, Insurance, Loans, Credit Cards)
Certification
- AMFI Certified by NISM (National Institute of Security Markets)
- IRDA Certified
Accomplishments
- Detected and prevented multiple instances of fraudulent transactions through proactive data analysis.
- Streamlined case documentation and reporting, improving turnaround time by 20%.
- Received appreciation from management for accuracy and effectiveness in fraud detection.
- Contributed to improving internal fraud prevention controls and case tracking systems.
- Topped the APT Zone in FOCUS (Feedback on Customer Service) Score in the FY 2018-2019.
- Received Eagle Eye Award in FY 2020-21 for preventing fraud.
- 7 star rated to branch in Internal Audit.
Languages
- English
- Telugu
- Hindi
Personal Information
- Father's Name: Mondaiah
- Date of Birth: 07/20/87
- Marital Status: Married
Timeline
Deputy Regional Branch Ops Manager-RBB/BOTC
HDFC BANK
12.2025 - Current
Financial Crime Prevention Manager - Special Investigation Unit (SIU)
ICICI Bank
07.2025 - 12.2025
Branch Process Manager
ICICI Bank
05.2024 - 07.2025
Branch Manager
ICICI Bank
12.2021 - 05.2024
Deputy Branch Manager
ICICI Bank
03.2018 - 12.2021
Home Loan Expert
ICICI Bank Ltd.
04.2017 - 03.2018
Customer Service Manager
ICICI Bank Ltd.
03.2016 - 04.2017
Customer Service Officer
ICICI Bank Ltd.
08.2010 - 03.2016
MBA - Finance
Kakatiya University
B.Sc. - Statistics
Kakatiya University