Sudharsan S

• Hands on experience in SAP ECC /S4 Landscapes, GRC System and Fiori Applications.
• Substantial knowledge of functional modules such as MM, FI, PP, QM, and SD.
• Well versed in ITIL concepts and Ticketing Tools Service Now and Solman.
• In-depth knowledge of Role Concepts in SAP.

SAP ECC Landscape

• Proficient in user management, including creation, deletion, and modification via SU01 and SU10 transactions.
• Experienced in role creation and modification using PFCG and PFCGMASSVAL transactions.
• Resolved access-related issues through SU53, ST01, STAUTHTRACE, and ST22 analysis.
• Designed roles with access restrictions based on specific parameters such as storage location and movement type.
• Utilized SUIM for audits, ad-hoc requests, access administration, and User Access Reviews (UAR).

SAP S4 Landscape

• Managed user creation and access in SAP HANA XS Advanced tax applications for Brazil origin.
• Administered user and role management for MDG Exalca Access in the S4 landscape.
• Acted as the Single Point of Contact (SPOC) for security-related DR Drill activities.
• Addressed and resolved issues related to Vendor, Customer, Material, and Finance components within the MDG process.
• Designed roles to support access segregation for Brazil Operating Group and Taxone in S4 TDF systems.
• Maintained authorization objects in SU24 to facilitate new Tcode additions or creations.

GRC System

• Conducted Segregation of Duties (SOD) remediation and mitigation during user access provisioning.
• Performed rule set maintenance, including the addition and modification of function IDs, actions, and permissions.
• Utilized GRC Access Request Management and Emergency Access Management (EAM) for efficient access provisioning.
• Managed SODs at the user, user-level, role, and role-level.

Solution Manager (SolMan)

• Executed transport management via CHARM, creating scope IDs for both normal and urgent changes.
• Created customized and workbench transport requests (TRs) and generated RFC documents in SolMan.
• Gained expertise in manual transport request processes, utilizing TFD systems for role imports.

ServiceNow

• Managed over 3,000 service requests and incidents using the SNOW ticketing tool over a span of three years.
• Created Knowledge Base Articles (KBAs) and Root Cause Analyses (RCAs) for major incidents and problem requests.
• Implemented ITIL concepts in ServiceNow, focusing on ticket categorization and Level 1 (L1) activities.