Sudheer Kashyap
Hyderabad
Summary
IT Architect and Strategic Transformation Manager with extensive experience in architectural design, solutioning, and support of ServiceNow applications, including ITSM, GRC, SPM, PPM, ITOM, and ITBM. Managed end-to-end delivery processes, stakeholder engagement, and resource management while leading large, geographically dispersed teams. Designed and implemented transformation strategies that enhanced operational performance and drove organizational change initiatives.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Infra Transformation Manager
Accenture
Hyderabad
10.2020 - Current
- Currently leading large team of ~50 resources, which includes developers, and testers.
- Currently handling ~7 projects which include scoped applications in banking and financial domains for ITSM, SPM and PPM scope.
- Conducted resource planning, deployment, and technical evaluations to support project execution.
- My role as a Sr. Technical Architecture Manager is to act as a primary POC for interaction with clients for providing Architectural solutioning, involving in requirement gathering discussion, budget analysis, analyzing scope of development and to lead, manage end to end project implementation.
- Coordinate with multiple teams to provide necessary infrastructure and support to the ServiceNow Admin and Dev teams.
- Interacted with stakeholders after development and facilitated UAT to verify the development before deployment to production.
- Participating in the review meets, conducting workshops, hackathons, and driving teams towards the certification and upskilling of technical knowledge.
ServiceNow Product Owner
High Noon Corp Pvt. Ltd
05.2019 - 09.2020
- Coordinated with support and development teams for internal applications, participating in planning, sprint retrospectives, and weekly/monthly reviews.
- Facilitated user interactions to gather insights on product requirements from customers and partners.
- Involved in creating scope applications in Studio as part of development and administration activities.
- Extensively worked on Import Sets, Update Sets, Configuring Service Catalog and Service Portal.
- I will be involved in creating scope applications in Studio which are a part of development and admin activities.
- I have worked on ITAM and possess functional knowledge on ITBM & ITOM modules.
- Worked on Integrating ServiceNow with 3rd party applications through REST & SOAP.
- Conducted knowledge transfer sessions for new hires on project responsibilities.
Senior ITSM Consultant
Gateway Software Solutions
12.2018 - 04.2019
- As a Senior ITSM Technical Consultant, I am responsible for providing solutions to clients on multiple ITSM tools such as BMC Remedy, CA SDM and ServiceNow.
- Led a team of ~20 analysts, ensuring adherence to SLAs while engaging in development and administration activities.
- Supported the successful implementation of projects by addressing client issues and providing inline assistance.
- Estimated efforts for upcoming projects and explored new updates in ITSM tools while receiving training on enhancements.
- Created the Scoped applications in Studio.
- Designing the form according to the client requirements.
- Configured Business Rules for customizing the tool.
- Written Client Scripts, UI Actions and used Script Includes for customizing the tool according to client requirements.
- Developed email notifications to enhance client communication and streamline processes., Email Templates and Email scripts, triggered email notifications from server-side scripts by using events existing in event registry.
ITSM Education Consultant
CA Technologies
08.2017 - 11.2018
- Developed ITSM content and trained internal and external users in ITSM team.
- Developed content for upcoming upgrades and trained global users on functionality.
- Collaborated with product management team during PI planning, analyzing projects to identify potential errors during sprints.
- Contributed as a developer during CA SDM 17.1 and CA SDM 17.2 releases, focusing on software enhancements.
- Conducted testing of CA SDM Xflow application prior to launch and performed testing of Insights application.
Sr. Analyst
Global Logic technologies Pvt. Ltd
09.2011 - 08.2017
Education
Bachelor’s Degree - Electronics & Communication Engineering
Jawaharlal Nehru Technological University
Hyderabad, IndiaSkills
- ServiceNow Administration
- ServiceNow Development
- ServiceNow Implementation
- ServiceNow Architecture
- IT Service Management
- Infrastructure Optimization
- Service Delivery Management
- Operational Efficiency
- Cost Management
- Process Automation
- Service Catalog Management
- Asset Lifecycle Management
- Client Engagement Strategies
- Client management
- Architectural solutions
- GEN AI
- ServiceNow Now Assist
- Agentic AI
Education Summary
Bachelor’s Degree in Electronics & Communication Engineering, Jawaharlal Nehru Technological University, Hyderabad, Telangana, India
Languages
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Proficient
C2
Timeline
Infra Transformation Manager
Accenture
10.2020 - Current
ServiceNow Product Owner
High Noon Corp Pvt. Ltd
05.2019 - 09.2020
Senior ITSM Consultant
Gateway Software Solutions
12.2018 - 04.2019
ITSM Education Consultant
CA Technologies
08.2017 - 11.2018
Sr. Analyst
Global Logic technologies Pvt. Ltd
09.2011 - 08.2017
Bachelor’s Degree - Electronics & Communication Engineering
Jawaharlal Nehru Technological University