Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Languages
Timeline
Generic

Rohit Prasad

Noida

Summary

Experienced IT Infrastructure & Service Delivery Manager with over 16 years of expertise in IT Operations, Project Management, and Service Delivery. Seeking a leadership role in IT Infrastructure, Cloud Operations, or Service Management to drive business success, operational excellence, and security compliance while managing cross-functional teams and enterprise-level IT environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Advisor/Manager-IT Infra

Fiserv
09.2020 - 04.2024
  • Experience in handling Team of 15 personals as Advisor/Manager - IT Infrastructure.
  • Manage resources, scheduling, and capacity planning
  • Experienced Project Lead, which included Team Management, Mentoring, and Competency Development
  • Expert in managing Leadership calls & meeting their expectations.
  • Coordinate between support teams, technical teams, and clients
  • Conducting Root Cause Analysis for problems faced by users & provide resolution.
  • Exceptional Stakeholder Management, Collaboration, Facilitation skills Understand, Analyze & Communicate validate requirements.
  • Credible Interpersonal communication skills to build and sustain strong working relationship and synergies across multiple portfolios with multi stakeholder, multi geography & in multi-vendor environment.
  • Experience in End-to-End Project/Business Transition & Closure.
  • Hands-on in Business Operations & People Management.
  • Experience in IT Operations, Budgeting & Planning.
  • Expertise in IT Infrastructure, Asset Management, Software Licensing & Vendor Management.
  • Work with the Delivery Lead to identify Program risks and dependencies, establishing mitigation plans, and escalate them as necessary
  • Experience in Client/Stakeholder Management: Act as the primary point of contact for service-related issues, manage client relationships and expectations, regular service reviews, governance/reporting.
  • Ensure SLAs and KPIs are met.
  • Track service performance and quality
  • Handle escalations and Incident/Change/Problem Management
  • Identify inefficiencies in service delivery and implement improvements
  • Successfully Deployed Security Software Projects - Symentech Endpoint Protection [SEP], Centrify, Crowdstrike & CyberArk on Microsoft Windows Server via Salt in North America region.
  • Windows Server Newly Build & Decommission Projects implementation in North America region.
  • Experience in handling ISO 27001:2013 [IT Security Standard & Controls].
  • Worked on MS Azure Portal
  • Skills in cloud infrastructure management, including provisioning, scaling, and monitoring.
  • Experience in creating VM's, Assigning Network, Storage, DB, Scale Up/Down etc.
  • Good understanding of IaaS, PaaS, SaaS
  • Hand's-on on MS Azure Marketplace.
  • Experience on Tools - ServiceNow (SNOW), JIRA, MS Office365, OneNote & Confluence.

Lead Consultant

Virtusa Consulting Services Pvt. Ltd.
11.2017 - 09.2020
    • Experience in handling Team of 12 personals as Platform Tower Manager.
    • Experience in handling company and client risk and financial loss.
    • Documentation related to policy/process for Onsite & Offshore Management/Team in project transition. [SOW, PPWI, Run Book & Transition Sign-off from Client etc.
    • Manage Project Compliance to Internal/External Audit.
    • Working directly with the Client SPOC, Project Sponsor, Delivery team, Compliance teams and Vendors for successful Delivery.
    • Building & assembling (In-house/ Contractors/ Implementation Partner) the appropriate participants to complete the assigned project according to plan and budget. Leverage On-Site/ Off-shore delivery model to engage stakeholders across geographies.
    • Create and manage Program plans and provides associated status tracking according to the project deliverables, scheduled delivery dates, and associated budgets.
    • Experience in handling ISO 27001:2013 [IT Security Standard & Controls].
    • Conducting Root Cause Analysis for problems faced by users & provide resolution.
    • Meeting project deadline.

Senior Specialist

HCL Technologies Pvt. Ltd.
07.2016 - 09.2017

Sr. Administrator

Nueva Solution, Inc.
01.2016 - 03.2016

Windows/VM Ware Administrator

IBM India Pvt. Ltd.
09.2010 - 12.2015

Technical Support Executive

Mphasis EDS Co
01.2007 - 08.2008

Technical Assistant

Info Park Co
08.2005 - 07.2006

Education

Bachelor of Science - Information Technology

Institute of Advance Studies in Education (IASE) Deemed University
Rajasthan University
01.2005

Skills

  • Windows Server Administration

  • VMWare Administration

  • MS Azure Cloud Platform

  • Full-cycle Business Transition Management

  • Project Management

  • IT Operations Management

  • Team Leadership

  • Effective Leadership

  • Proficient in MS Office

  • Confluence Expertise

  • MS Excel Spreadsheet Management

  • JIRA Issue Tracking

  • Incident Management

  • Change Management

  • Problem Management

  • ServiceNow Administration

  • Effective Relationship Management

  • Problem-Solving Skills

  • Effective Time Management

  • Data-Driven Decision Making

  • Client Interaction Expertise

  • Understanding of Compliance Standards

  • Strategic Goal Setting

  • Employee Training

  • Analytical thinking

Certification

  • Professional Scrum Master (PSM)
  • Project Management Professional (PMP)
  • ITIL V3 Foundation
  • MS PowerBI Data Analyst
  • Azure Solutions Architect Expert - AZ305
  • Microsoft Azure Administrator - AZ104
  • MCSE Microsoft Certified Systems Engineer

Awards

  • Delivery Excellence Global CMMI 2018
  • Program Best Performer of Q1 FY18-19

Personal Information

  • Date of Birth: 31st Dec'1982
  • Gender: Male (He/His/Him)
  • Marital Status: Married
  • Nationality: Indian
  • Authorized to work in USA
  • Open to Relocate

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Advisor/Manager-IT Infra

Fiserv
09.2020 - 04.2024

Lead Consultant

Virtusa Consulting Services Pvt. Ltd.
11.2017 - 09.2020

Senior Specialist

HCL Technologies Pvt. Ltd.
07.2016 - 09.2017

Sr. Administrator

Nueva Solution, Inc.
01.2016 - 03.2016

Windows/VM Ware Administrator

IBM India Pvt. Ltd.
09.2010 - 12.2015

Technical Support Executive

Mphasis EDS Co
01.2007 - 08.2008

Technical Assistant

Info Park Co
08.2005 - 07.2006

Bachelor of Science - Information Technology

Institute of Advance Studies in Education (IASE) Deemed University

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Rohit Prasad