Tushar Dhoke
Thane
Summary
Overall 9+ Years of Experience in the IT field with multiple domains, platforms, industry & profile. Able to work well independently and as a member of a team. Able to elicit the trust and confidence of clients. Able to plan, prioritize, and implement activities. Enthusiastic and a quick learner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialist -System Managment -Cloud Infra
LTIMindtree
Navi Mumbai
09.2024 - Current
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
RMS NOC SUPPORT L2 (SME Wintel)
Allied Digital Services Ltd.
Navi Mumbai
06.2023 - 09.2024
- Measured server's performance to aid reporting and development planning
- Led and managed L3/L2 support for server-related issues, providing expert troubleshooting and resolution
- Collaborate with cross-functional teams to design, implement, and optimize server infrastructure
- Conduct regular performance analysis, capacity planning, and proactive system maintenance
- Develop and maintain server documentation, ensuring accuracy and completeness
- Mentor junior team members and provide training on server-related technologies
- Participate in on-call rotations to address critical issues outside regular business hours
- Collaborated with vendors for hardware/software procurement and support
- Monitored server health, performance, and security, implementing necessary measures
- Conducted root cause analysis for incidents and implemented preventive measures
- Diagnosed errors, failures and bottlenecks using software tools
- Supporting O365 Hybrid Infrastructure
- Troubleshooting AD account sync issues with Office 365
- Troubleshooting issues with accounts on OPCH Skype for Business hybrid server and with Direct Routing for MS Teams
- Supporting changes/issues related to O365 and Message labs
- (Add Remove Domain, Block Domain, Approve Domain, Mail Quarantine Issue, Email Spam issue etc.)
L2 System Engineer
Remote Software Solution
Goa
06.2023 - 06.2023
- Resolved escalated technical issues, ensuring minimal downtime and maximum system availability
- Collaborated with L1 support and end-users to provide timely and effective solutions
- Initiated updates to systems, enhancing workflows and adding new functionalities
- Monitored system performance to identify weaknesses, bottlenecks, and inefficiencies
Senior server engineer
Netmagic IT services pvt. ltd
Mumbai
10.2019 - 04.2023
- Monitored and maintained network and software components according to established guidelines and best practices
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness
- Planned and oversaw scheduled infrastructure upgrades and integration to respond to organizational demand
- Coordinated installation, testing and implementation of network operation equipment, physical facilities and infrastructure
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality
- Oversaw network performance, making changes to boost overall efficiency and power
- Installation and configuration, troubleshooting of Windows server 2003, 2008, 2008R2, 2012, 2016, 2019
- Administration and configuration of Exchange Servers 2007/2010
- Installation, configuration and management of McAfee epos
- Symantec Endpoint Securities
- Windows and Exchange server patching
- Installations of servers (2012/2008) from scratch and assigning roles as per requirement like File server, DHCP, DNS, etc
- File server management like creating folder, assigning share/security permission and Quota management of folders
- Virtualization on Hyper V like creating VMs, add/remove VM resource like Memory, CPU and HDD
- Configuration and Patch management by WSUS/SCCM/BIGFIX server
- Working on daily issues, request through tickets
- CSR generation and Installation and configuration of SSL certificate
- Working with customer for Infra manage activity for newly created VM (Hardening, patching, netting etc.)
- Working with Vendors for server HARDWARE and firmware updating issues (Dell, HP, and IBM etc.)
- Helping technical Managers to prepare RCA for Severity 1 cases
Service Desk L2 Tech
Continuum Managed Solution Pvt. Ltd
Mumbai
08.2014 - 08.2018
- Troubleshooting L1, L2 and L3 related issue
- Supports more than 3600 clients overseas
- Troubleshooting Exchange server and O365 issues related to mail flow, spam, calendar permissions, user creation & administration
- Active directory related tasks like user creation and management, shared drive permissions, Group policy management, Time synchronization issues etc
- Handles server/ Desktop performance issues
- Troubleshooting printer and Print management related issues
- Troubleshooting outlook related issues
- Desktop related tasks like profile migration, system restore, performance issues, BSOD issues, internet explorer, third party applications etc
- Served customers in a friendly, efficient manner following outlined steps of service
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
Education
Bachelor of Commerce -
Mumbai University
Mumbai 05-2022
ITI - Electrical Equipment Installation And Repair
Industrial Training Institute Mulund
Mumbai06.2003
Diploma Course - Hardware and Networking
CMS
Skills
- Windows Server Administration
- Microsoft Operating System (Client/Server)
- Active Directory
- DNS
- DHCP
- GPO
- Virtualization
- VMware
- Hyper-V
- Azure
- Scripting
- PowerShell
- Monitoring Tools (CheckMK , Manage Engine , Splunk, Site24x7 )
- Microsoft Exchange Server
- O365 Administration
- Application Support
- Windows Patch Management
- SCCM
- WSUS
- Maintenance and repair
- Resource allocation
- Technical troubleshooting
- Team performance improvement
- Root-cause analysis
Certification
- MCP (XP 70-270), 02/01/17
- MCSA (Server 2012), 02/01/17
- Azure Administrator Associate, H715-5427, 03/01/21
Awards
- Employee of the Quarter Award, 04/01/16
- Outstanding Performance Award, 04/01/17
Languages
- Marathi, First Language
- English, C1 Advanced
- Hindi, C1 Advanced
Timeline
Specialist -System Managment -Cloud Infra
LTIMindtree
09.2024 - Current
RMS NOC SUPPORT L2 (SME Wintel)
Allied Digital Services Ltd.
06.2023 - 09.2024
L2 System Engineer
Remote Software Solution
06.2023 - 06.2023
Senior server engineer
Netmagic IT services pvt. ltd
10.2019 - 04.2023
Service Desk L2 Tech
Continuum Managed Solution Pvt. Ltd
08.2014 - 08.2018
Bachelor of Commerce -
Mumbai University
ITI - Electrical Equipment Installation And Repair
Industrial Training Institute Mulund
Diploma Course - Hardware and Networking
CMS
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