Gagana Rao
Mumbai
Summary
Detail-oriented Cloud & Infra Services Engineer with over 2 years of experience in Windows server administration and VMware tools. Proficient in virtualization and troubleshooting, delivering robust IT infrastructure support. Demonstrates strong analytical and organizational skills, contributing effectively to team objectives in fast-paced environments. Currently pursuing studies at Macquarie University while seeking part-time opportunities in Sydney.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Engineer - Cloud & Infra Services
LTI Mindtree
06.2022 - 07.2024
- Configured and administered Windows Server 2012/2016/2019/2022 and IIS 6.0/7.0
- Resolved escalated P1/P2 issues, ensuring zero reopened tickets and SLA compliance
- Deployed and maintained over 100+ servers across various clusters, including WHQ and European sites
- Created SSL certificates, implemented AD Infrastructure, and configured network printing
- Managed Windows security, including file system permissions, event logging, performance monitoring, and disk administration
- Implemented Active Directory Infrastructure, including Forest and Domain Infrastructure
- Concrete understanding of DHCP and DNS skills
- Leading client/team call rotation for maintaining SLA's
- Over 2 years of experience with VMware Tools, including VMware ESXi and vCenter
- Configured and deployed ESXi hosts on clusters with HA and DRS features
- Built and managed 100 VMs, including performance monitoring and maintenance
- In-depth knowledge of VMware networking concepts, including NIC teaming, Virtual Centre, and VMotion
- Managed HP ILO and Dell ILO tools for server management
- Created snapshots for VMs and migrated VMs across multiple clusters
- Generated detailed reports and conducted root cause analysis to enhance performance and reduce business impact
- Prepared ITIL metrics and business presentations for stakeholders
Education
Master of Business Analytics -
Macquarie University
Sydney02-2025
Bachelor of Engineering - Electronics and Telecommunication
St. Francis Institute of Technology
Mumbai05-2022
Skills
- Windows Server Administration
- VMware ESXI
- VCenter
- Active Directory Infrastructure
- DHCP
- DNS
- IIS
- Problem Solving
- Analytical skills
- Adaptability
- Teamwork
- Communication
- Attention to Detail
- Customer service
Certification
- LTI Certified Cloud and Infrastructure Services Professional
- AWS Training and Certification
- Microsoft Certified: Azure Fundamentals
- Programming in Python
- Machine Learning Certification
- ITIL Foundation Certification
- Statistics for Data Science and Business Analysis
- Excel Skills for Business Specialization
Timeline
Engineer - Cloud & Infra Services
LTI Mindtree
06.2022 - 07.2024
- LTI Certified Cloud and Infrastructure Services Professional
- AWS Training and Certification
- Microsoft Certified: Azure Fundamentals
- Programming in Python
- Machine Learning Certification
- ITIL Foundation Certification
- Statistics for Data Science and Business Analysis
- Excel Skills for Business Specialization
Master of Business Analytics -
Macquarie University
Bachelor of Engineering - Electronics and Telecommunication
St. Francis Institute of Technology
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