Sudhir Kumar Panda
New Delhi
Summary
Dynamic Product Owner/Manager with a proven track record at SHL, enhancing customer acquisition by 25% through innovative services. Skilled in Agile methodology and demonstrating exceptional customer empathy, I excel in aligning product strategies with market needs, significantly boosting client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Owner/Manager
SHL India Pvt. Ltd.
06.2021 - Current
- Conceptualized and introduced face-to-face interview service resulting in 25% growth in customer acquisition.
- Achieved a 19% registration rate and exceeded industry standards by developing SHL's Hackathon product strategy.
- Facilitated rapid onboarding by aligning product enhancements with client needs, converting three major accounts post-launch.
- Led cross-functional teams to deliver WCAG 2.1 AA compliance, reducing support requests by 28%, and improving customer satisfaction.
Business Analyst
Aspiring Minds/AMCAT
02.2020 - 06.2021
- Designed a scalable remote proctoring system addressing market requirements, contributing to an 18% increase in overall revenue.
- Recognized and capitalized on emerging tech recruitment trends with a new Full Stack simulation project, enhancing client acquisition by 12%.
Business Analyst
LexInnova
01.2019 - 02.2020
- Directed detailed analysis to boost product performance by 15%.
- Accelerated project timelines by 30% through effective streamlining of workflows.
- Managed cross-functional teams of eight members to develop and deliver five high-quality projects on time.
Education
Bachelor of Technology - Computer Science
Biju Patnaik University of Technology
Bhubaneshwar08-2018
Skills
- User story creation
- User acceptance testing
- Design thinking
- Product metrics tracking
- Customer empathy
- Product backlog management
- Agile methodology
- Data-driven decision making
- Wireframing and prototyping
- Risk management
- Requirements elicitation
- Product Strategy
- KPI management
- Stakeholder management
- Data analysis and visualization
- A/B Testing
- Jira and Confluence
Certification
- Certified Scrum Product Owner (CSPO), ScrumAlliance
- User Research: Methods and Best Practices, Coursera
- Digital Product Management, Coursera
Accomplishments
- Awarded 'Employee of the Quarter' for delivering a Hackathon initiative that increased engagement and contributed $200K in additional revenue.
- Recognized for leading the accessibility initiative, improving compliance standards, and reducing support escalations by 28%.
- Commended for launching the Full Stack simulation product, driving a 12% increase in client acquisition.
Timeline
Product Owner/Manager
SHL India Pvt. Ltd.
06.2021 - Current
Business Analyst
Aspiring Minds/AMCAT
02.2020 - 06.2021
Business Analyst
LexInnova
01.2019 - 02.2020
Bachelor of Technology - Computer Science
Biju Patnaik University of Technology
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