Sudhir Prabhu
Senior Operational
Ahmedabad,GJ
Summary
Professional with strong background in business operations with solid foundation in driving operational success and improving organizational performance. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrated expertise in O2C , Supply chain Management ,project management and customer satisfactions.
Overview
31
31
years of professional experience
5
5
Certifications
Work History
Manager – Business Operations & Customer Satisfaction
Wipro Limited
02.2008 - Current
- O2C & Financial Operations
- Lead end-to-end O2C lifecycle including billing, collections, dispute resolution, and revenue tracking
- Manage receivables exceeding ₹200 crore; drove 25 days reduction in DSO through structured reviews.
- Conduct billing audits and reconciliations to minimize revenue leakage and improve accuracy
- Ensure adherence to audit requirements, internal controls, and contractual compliance
- Stakeholder & Customer Management
- Serve as key interface between clients, vendors, and internal teams
- Resolve customer escalations and improve satisfaction and retention
- Collaborate with finance, sales, and delivery teams to meet revenue and SLA targets
- Supply Chain & Warehousing Operations
- Oversee warehousing operations across facilities up to 70,000 sq. ft.
- Maintain 98%+ inventory accuracy through strong process controls
- Integrate financial governance with logistics and inventory management
- Lead distribution planning and ensure timely dispatch across locations
- Vendor & Cost Management
- Negotiate supplier contracts to deliver cost efficiencies while maintaining service quality
- Strengthen vendor partnerships to enhance operational reliability
Deputy Manager – Warehousing & Distribution
Lee & Muirhead Pvt. Ltd. (Lemuir Group – JV with DHL Logistics)
04.2004 - 02.2008
- Managed logistics operations for key clients including HP, IBM, Cisco, Diebold, and Xerox
- Directed warehouse operations, inventory control, and dispatch planning across multiple locations
- Implemented SOPs and training programs to improve productivity and consistency
- Optimized logistics processes to reduce costs and improve turnaround times
- Coordinated with transport vendors to streamline delivery schedules
Territory Sales Manager
WWICS Limited
11.2002 - 03.2004
Sales Executive
AMCO Batteries Ltd
10.1999 - 10.2002
Marketing Executive
Prakash Airfreight Ltd
11.1996 - 09.1999
Marketing Officer
Multichem Corporation
11.1995 - 10.1996
Education
PG Diploma in Business Administration - Operations Management
Symbiosis Centre for Distance Learning
PuneBachelor of Commerce - undefined
Gujarat University
AhmedabadDiploma in Sales & Marketing - undefined
All India Institute of Management Studies
Diploma in Personnel Management & Industrial Relations - undefined
National Institute of Labour Education and Management
Skills
Revenue Assurance
Operations Management
Relationsship building and Management
Client Satisfactions
Warehouse Management Systems (WMS)
Logistics management
Project Management
Accomplishments
- Managed ₹200+ crore receivables portfolio; reduced DSO by 25 days& significantly improving cash flow
- Delivered 98%+ inventory accuracy across warehousing operations up to 70,000 sq. ft.
- Achieved 10% cost savings through vendor negotiations and supply chain optimization
- Strengthened audit and compliance frameworks, reducing revenue discrepancies
- Improved customer satisfaction by resolving escalations and enhancing service delivery
Certification
ITIL 4
Timeline
Manager – Business Operations & Customer Satisfaction
Wipro Limited
02.2008 - Current
Deputy Manager – Warehousing & Distribution
Lee & Muirhead Pvt. Ltd. (Lemuir Group – JV with DHL Logistics)
04.2004 - 02.2008
Territory Sales Manager
WWICS Limited
11.2002 - 03.2004
Sales Executive
AMCO Batteries Ltd
10.1999 - 10.2002
Marketing Executive
Prakash Airfreight Ltd
11.1996 - 09.1999
Marketing Officer
Multichem Corporation
11.1995 - 10.1996
Bachelor of Commerce - undefined
Gujarat University
Diploma in Sales & Marketing - undefined
All India Institute of Management Studies
Diploma in Personnel Management & Industrial Relations - undefined
National Institute of Labour Education and Management
PG Diploma in Business Administration - Operations Management
Symbiosis Centre for Distance Learning
CORE COMPETENCIES
- Order-to-Cash (O2C) Lifecycle Management
- Revenue Assurance & Recognition
- Accounts Receivable & Working Capital Management
- Warehousing & Multi-Site Logistics Operations
- Vendor Management & Contract Negotiation
- Stakeholder & Client Relationship Management
- Cross-Functional Leadership
- Process Improvement & Operational Excellence