Sudipta Saha
Bengaluru
Summary
Business Development with 18 years of experience developing data-driven sales strategy and supporting senior leadership with product lifecycle vision. Creative channel analyst leveraging previously untapped demographics and establishing newfound customer bases. Sales expert, employing tools to greatly improve strategic analysis.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Sr. Sales Engineer - Karnataka & Goa
Ultrafilter (india) Pvt. Ltd.
Bengaluru, India
12.2022 - Current
- Streamlined the sales process with effective communication, negotiation, and closing techniques for optimal results.
- Provided exceptional customer service throughout the entire sales cycle, resulting in increased client retention rates.
- Collaborated with product development teams to identify and address customer needs, leading to improved product offerings.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Configured and modified product systems to meet customer-specific needs.
Sr. Customer Support Engineer
Garcicon (India) Pvt. Ltd.
Bengaluru, India
08.2021 - 11.2022
- Researched and identified solutions to technical problems.
- Increased first-call resolution rates through continuous training and process improvement initiatives.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Enhanced customer satisfaction by promptly addressing and resolving complex technical issues.
- Delivered exceptional customer service by maintaining regular communication with clients throughout the support process.
- Developed strong relationships with key clients, ensuring long-term customer loyalty and repeat business.
Sales Manager
Bekon Enterprise
Kolkata, India
03.2016 - 07.2021
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Asst. Manager Sales
Schmalz India Pvt. Ltd.
Kolkata, India
11.2012 - 02.2016
- Implemented systems and procedures to increase sales.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Generated sales report to help upper management make effective decisions and sales plans.
- Liaised between customers and product development team to recommend product improvements.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Sr. Engineer Customer Support
Janatics India Private Limited
Bengaluru, India
02.2007 - 10.2012
- Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
- Monitored and evaluated engineering performance to recommend improvements.
- Determined equipment failure root cause and implemented solutions.
- Assessed scope and requirements to assist with project design determinations.
- Assisted in developing cost-effective solutions to engineering problems.
- Verified construction documentation to meet client requirements and vision.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
Sales Engineer
Jai Balaji & Co.
Bengaluru, India
10.2006 - 01.2007
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Suggested ideas for product evolution and new product variants.
- Identified and supported resale opportunities to achieve sales plans.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
Sales Engineer
Beeyaar Associates
Bengaluru, India
07.2005 - 09.2006
- Assisted marketing team in creating targeted collateral materials that effectively communicated product benefits to potential customers.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Suggested ideas for product evolution and new product variants.
- Identified and supported resale opportunities to achieve sales plans.
Education
Diploma In Mechanical Engineering - Mechanical Engineering
P.V.P Polytechnic
Bengaluru, India07.2005
Skills
- Data Analysis
- Team building
- Cost-benefit analysis
- Sales Planning
- Sales funnel management
- Solution selling
- Sales Presentations
- Lead prospecting
- Product Development
- Account Management
- Product Demonstration
- Sales Support
- Territory Management
Accomplishments
- Developing and managing sales budgets.
- Analyzing customer feedback and developing strategies to improve customer.
- Developing and implementing sales training programs.
- Monitoring and evaluating competitor activities
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
Additional Information
Preferable to relocate East Part of India.
West Bengal, North East, Odisha, Chhattisgarh.
Timeline
Sr. Sales Engineer - Karnataka & Goa
Ultrafilter (india) Pvt. Ltd.
12.2022 - Current
Sr. Customer Support Engineer
Garcicon (India) Pvt. Ltd.
08.2021 - 11.2022
Sales Manager
Bekon Enterprise
03.2016 - 07.2021
Asst. Manager Sales
Schmalz India Pvt. Ltd.
11.2012 - 02.2016
Sr. Engineer Customer Support
Janatics India Private Limited
02.2007 - 10.2012
Sales Engineer
Jai Balaji & Co.
10.2006 - 01.2007
Sales Engineer
Beeyaar Associates
07.2005 - 09.2006
Diploma In Mechanical Engineering - Mechanical Engineering
P.V.P Polytechnic