SUDIPTA NARAYAN BASU
Bhatar,Bardhhaman ,India
Summary
- To be an active participant in the decision making process of a professionally managed organization so that I can make valuable contribution towards the growth of the organization and at the same time enhance my knowledge as well as experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
17
17
years of professional experience
Work History
Branch Manager-Car Loan
Capri Global Capital Ltd
Bardhhaman (WB), India
08.2023 - 02.2024
- Managing and developing car loan aggregation verticals and business models for Capri Global Capital Limited, providing financial services for car loans from government banks.
- Performed monthly and quarterly employee performance appraisals.
- Improving car loan business through Dealers and Dsa channel.
- Supportively directed a team of 8 Relationship Managers.
- Managing new car business of Burdwan, Birbhum and Bankura.
Branch Sales Manager-Used Vehicles
Tata Motors Finance Solutions Ltd
Bardhhaman(WB), India
05.2022 - 05.2023
- Also Branch in charge of East Bardhhaman.(Sales & Collection)
- Branch management, including sales, revenue and policy enforcement.
- Managing Sales team, Dealers & DSA channel.
- Maintained detailed records of branch office activities.
- Conducted regular branch staff meetings to communicate goals and objectives.
Area head-(Secured & Unsecured loans)
Jana Small Finance Bank
Bardhhaman (WB), India
12.2014 - 05.2022
- Conducted regular branch staff meetings to communicate goals and objectives.
- Monitored Sales & Collection team performance(Secured & Unsecured loans), providing effective training to help reach revenue and profit targets.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Managed collections of artefacts using contemporary best practices.
- Generated company growth through market expansion and sales.
Customer Service Representative-Microfinance
Village Financial Services Pvt Ltd
Kolkata (WB), India
02.2007 - 04.2010
- Generated new leads and opportunities to maximise revenue.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Persistently contacted customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimise collections receivables.
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
Branch Manager-Microfinance
Asa International India Microfinance Ltd
Malda(WB), India
05.2010 - 05.2013
- Oversaw all aspects of branch management, including sales, collection revenue and policy enforcement.
- Oversaw approval of loans, lines of credit and other fiscal plans.
- Performed monthly and quarterly employee performance appraisals.
- Maintained detailed records of branch office activities.
- Organised regular coaching and training exercises with staff to build motivation.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Prepared financial statements and analysis for branch.
- Monitoring all staff of the Branch.
Education
Bachelor of Arts - Arts
Guskara Mahavidhyalaya, Under W.B.C.H
Guskara, Bardhhaman, West Bengal, India2006
Skills
- Team management
- Sales professional
- Financial services
- Business development
- Collections Procedures
- Goals and performance
- Dealers & DSA channel Management
Languages
Bengali
Native
English
Intermediate
B1
Hindi
Advanced
C1
Timeline
Branch Manager-Car Loan
Capri Global Capital Ltd
08.2023 - 02.2024
Branch Sales Manager-Used Vehicles
Tata Motors Finance Solutions Ltd
05.2022 - 05.2023
Area head-(Secured & Unsecured loans)
Jana Small Finance Bank
12.2014 - 05.2022
Branch Manager-Microfinance
Asa International India Microfinance Ltd
05.2010 - 05.2013
Customer Service Representative-Microfinance
Village Financial Services Pvt Ltd
02.2007 - 04.2010
Bachelor of Arts - Arts
Guskara Mahavidhyalaya, Under W.B.C.H
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