Sufiyan Alvi
H.No 2875 , Kumharon Ki Nadi, Chowkri Ramchandra Ji - Jaipur,RJ
Summary
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Engineer position in IT environment. Ready to help team achieve company goals.
- Senior-level IT Executive with 5+ years of complex program management and product development experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior IT Executive
AU Small Finance Bank
Jaipur
02.2023 - Current
- Configured and implemented IT initiatives to produce measurable business value.
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Working half of IT ticketing tool and support hardware, network, software and application related issues
- Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
- Data recovery and os installation via MDT server & printer related issues.
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
Senior Desktop Support Engineer L2
Teleperformnce PVT LTD
Jaipur
09.2022 - 02.2023
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Performed software installations and OS upgrades to support layered software packages.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Monitored hardware, software and peripheral performance against organizational expectations.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Aligned IT solutions and deliverables with company strategic vision.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Designed internal dashboard for at-a-glance system and project status reporting.
- Built IT infrastructure to support key business strategies and evolving processes.
System Analyst L1
S K Finance
Jaipur
12.2021 - 09.2022
- Identified scope of problem and provided operational and technical assistance to ITSM Ticking Tool software - SLA1- SLA2-SLA3, and Active Directory Related queries .
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Diagnosed, troubleshot and resolved network and system problems.
- Resolved or escalated problem tickets to resolve user issues.
- Provided client support on system operation and troubleshooting.
- Planned computer systems using information engineering and structured analysis.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Improved systems with addition of new features and infrastructure
Senior Desktop Support / IT Asset Engineer
Prem Green Private Limited
Jaipur
03.2019 - 12.2020
- Role: IT Assets Inventory & Responsibilities
- Coordinate with Vendor for IT Assets related quires.
- Assets Surrender and Assets Allocation maintain inventory like assets generate code , Asset tag , Barcodes for identify the system.
- Design and execute asset management policies, procedures and processes.
- Coordinate with management in utilizing the asset management tools to analyze, review and track asset data.
- Manage asset reconciliation and asset disposal agreements. Assist in inventory management, procurement and shipment activities. Analyze effectiveness and resolve issues.
- Ensure audit compliance for the IT assets
- Identified scope of problem and provided operational and technical assistance to ITSM Ticking Tool software - SLA1- SLA2-SLA3, and Active Directory Related queries also.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Employee ID / Password change or expire issue , system Account queries.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained and check server room temperature, racks and equipments .
- Set up administered systems and configurations.
- Devised solutions to operations issues related to System and Software, working closely via phone, email, live chat and web teleconference.
- Onboarded new employees and allocate system , laptop and other devices with IMAC forms.
- Conducted monthly inventories of raw materials and components on work floor.
User End Support Engineer - EUS
Microland Limited
Jaipur
01.2018 - 02.2019
- The Role of IT Assets Management / End User Support
- ensuring an organization's assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes.
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed root cause analysis and general troubleshooting.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Asset Inventory and maintained scarp Data or Dispose the old system.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices and software to set up work stations for employees.
- Provided Support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Selected electronics equipment, components or systems to meet functional specifications.
- Also have hands on knowledge in assembling PC and laptop and solving hardware issue. Generate Tracking report via Company & Telecom Portal.
- Symantec antivirus patch file updating (GPUPDATE). Remote Support – VNC- MSTSC – TeamViewer- Anydesk.
Desktop Support Engineer
Huawei Telecommunication
Jaipur
10.2016 - 12.2017
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Checked and monitored system performance to maintain system integrity and documented and reported alerts.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Configured hardware, devices and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Education
Bachelor of Science - Bachelors's in Computer Application
Rajasthan University
Jaipur 01.2012 - 08.2014
High School Diploma -
12 Th RBSE Board
Jaipur, RJ 02.2011 - 06.2011
High School Diploma -
10 Th RBSC Board
Jaipur, RJ 03.2009 - 07.2009
MBA - IT
Vivekananda Global University
Jaipur Rajasthan Feb.2026 - Current
Skills
Desktop support
Technical issues analysis
Data recovery
Complaint resolution
Microsoft Outlook
Technical Support
Wide-area Networks
Network diagnostics
Windows 10
User credential management
Ticket support system management
PC component diagnostics
Support system management
Hardware integration
Root cause analysis
Technical fault tracking
Internal policy compliance
Printer Installation Troubleshooting
Asset Allocation
Assets Inventory Via ITSM portal
Timeline
MBA - IT
Vivekananda Global University
Feb.2026 - Current
Senior IT Executive
AU Small Finance Bank
02.2023 - Current
Senior Desktop Support Engineer L2
Teleperformnce PVT LTD
09.2022 - 02.2023
System Analyst L1
S K Finance
12.2021 - 09.2022
Senior Desktop Support / IT Asset Engineer
Prem Green Private Limited
03.2019 - 12.2020
User End Support Engineer - EUS
Microland Limited
01.2018 - 02.2019
Desktop Support Engineer
Huawei Telecommunication
10.2016 - 12.2017
Bachelor of Science - Bachelors's in Computer Application
Rajasthan University
01.2012 - 08.2014
High School Diploma -
12 Th RBSE Board
02.2011 - 06.2011
High School Diploma -
10 Th RBSC Board
03.2009 - 07.2009