Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Shashank Saurav

Pune

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Delivery Manager

Dentsu World Services
Pune
2021.10 - Current
  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Diminished accidents [Number]% by identifying root causes for corrective action.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Identified program obstacles and communicated possible impacts to team.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Participated in vendor selection and management process for program initiatives.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Leveraged project management processes and tools to define and execute projects.
  • Designed and developed programs and projects for dissemination to personnel.
  • Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
  • Coached team members on productivity strategies to accomplish challenging goals.

Senior Manager

Vodafone India Service Pvt Ltd
Pune
2016.06 - 2022.10
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Recommended and implemented successful strategies to maximize revenue.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
  • Researched current trends to stay knowledgeable in Scrum methods.
  • Evangelized Agile as strategic asset of culture and business value.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process.
  • Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Worked to provide continuous improvement for product development lifecycle.
  • Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.

Technical Lead

Fiserv India Pvt Ltd
Pune
2014.09 - 2016.05
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Offered input on technical and platform-related strategic planning initiatives.
  • Educated stakeholders on data protection tactics to reduce breaches.
  • Installed system updates to address vulnerabilities and reduce security issues.

Principal Consultant

Oracle Financial Services Software Ltd
Pune
2014.06 - 2014.09
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Improved performance, hiring practices and management systems to facilitate success of client's organization.
  • Collaborated with teams to define, strategize and implement marketing and web strategies.

Development Expert

Amdocs Development Center India Pvt Ltd
Pune
2007.07 - 2014.06
  • Worked flexible hours across night, weekend and holiday shifts.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Education

MBA - Operations Management

Indian Institute of Management, Raipur
Raipur
02.2023

Bachelor of Engineering - Electronics And Communications Engineering

Birla Institute of Technology, Mesra
Ranchi
05.2007

High School - Mathematics, Physics & Chemistry

DAV JVM Shyamali
Ranchi
06.2003

Secondary School - English, Mathematics & Science

Rose Public School
Darbhanga
06.2000

Skills

  • Vehicle Inspection
  • Invoice Balancing
  • Till Counting
  • Route Planning
  • Cost Control
  • Customer Satisfaction
  • Performance Metric
  • Business Growth
  • Operational Efficiency
  • Program Leadership
  • Team Leadership
  • Time Management
  • Budgeting and Resource Management
  • Business Strategies
  • Project Requirements
  • Process Improvement
  • Agile Projects
  • Best Practices
  • Value Engineering Initiatives
  • Recruitment and Hiring
  • Work Delegation
  • Risk Management
  • Project Deadlines

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].

Certification

  • PSM 1
  • PSPO 1
  • CSM
  • ITIL

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
German
Elementary (A2)

Timeline

Delivery Manager

Dentsu World Services
2021.10 - Current

Senior Manager

Vodafone India Service Pvt Ltd
2016.06 - 2022.10

Technical Lead

Fiserv India Pvt Ltd
2014.09 - 2016.05

Principal Consultant

Oracle Financial Services Software Ltd
2014.06 - 2014.09

Development Expert

Amdocs Development Center India Pvt Ltd
2007.07 - 2014.06

MBA - Operations Management

Indian Institute of Management, Raipur

Bachelor of Engineering - Electronics And Communications Engineering

Birla Institute of Technology, Mesra

High School - Mathematics, Physics & Chemistry

DAV JVM Shyamali

Secondary School - English, Mathematics & Science

Rose Public School
  • PSM 1
  • PSPO 1
  • CSM
  • ITIL
Shashank Saurav