Suhani Jain
Udaipur
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Writer
CPQ Experts Pvt Ltd
06.2023 - Current
- Create comprehensive technical documentation including user manuals, installation guides, API documentation, and release notes for software products.
- Collaborate closely with development teams to understand complex technical concepts and translate them into clear, concise, and user-friendly documentation.
- Conduct thorough research and gather information from subject matter experts to ensure accuracy and completeness of documentation.
- Regularly update and maintain existing documentation to reflect product changes and improvements.
- Conducted usability testing on documentation to gather feedback and identify areas for improvement.
Associate
E-Connect Solutions
12.2021 - 06.2023
- Crafted intricate technical documentation, including feature descriptions, installation guides, and release notes, adhering to industry best practices.
- Demonstrated comprehensive understanding of product/technology complexities to effectively communicate functionality and significance.
- Developed detailed technical documents like user manual, API, SDK documents, release notes and user guides for technical products.
- Contributed to the development of style guides and templates to standardize documentation practices across the organization.
- Provided support in maintaining documentation repositories and version control systems.
Technical Content Writer
Codeyoung
07.2020 - 11.2021
- Reviewed content analytics to assess customer impact, generate user stories, and guide future content creation decisions.
- Engaged with customer feedback programs to address content gaps and promote continuous improvement of the documentation experience.
- Maintained up-to-date knowledge of offerings, customer use cases, and support issues.
Graduate Engineer Trainee (Technical Writing Team)
John Deere
07.2019 - 07.2020
- Presented new technology and drafted white papers and other technical documents to complete packages
- Communicated with customer representatives for feedback and distribution
- Edited and proofread technical documents for accuracy and consistency
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation
Technical Writing Intern
Advaiya Solutions Private Limited
05.2018 - 07.2018
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
- Proofread copy written by colleagues to correct spelling, punctuation and grammar
- Communicated with customer representatives for feedback and distribution.
Technical Writer
Fusion Outsourcing
05.2017 - 07.2017
- Analyzed developments in field to update instruction literature
- Organized material to research and complete writing tasks
- Presented new technology and drafted white papers and other technical documents to complete packages.
Education
M.Tech: Computer Science -
College of Technology And Engineering
08.2022
B.Tech: Computer Science and Engineering -
Mody University
06.2019
Diploma: Foreign Language, Spanish - undefined
Mody University
06.2018
Skills
- Html
- CSS
- DITA
- XML
- Javascript
- Writing Tools: Snagit, document360, Adobe Framemaker, Visio, Latex, DITA XML, Oxygen, Miro Board, Scribe, Gitbook, Jira, Github, RoboHelp, Madcap Flare
- Camtasia, Zendesk, Apowersoft , Confluence
- Postgresql, Mysql, db2
- Data Analytics Tools: Tableau, Data Studio, Excel, Looker, PoweBI,
- SDLC and DDLC
- Research and Data Analysis
- Project implementation
- Researching and planning
- Program Management, Activity Planning
- Training program development
- Presentation management, Curriculum Strategy Planning, Execution
- Management, Brainstorming
- MS Office
- Editing
- Interpersonal Communication
- Instruction Writing
- Technical Research
- Proof Reading
Accomplishments
- Published research paper on the Big Data Testing in the International Journal of Pharmacy, Research and Review (IJPRR)
- Published the research papers on Analysis of HealthCare Data by Data Analytic Tools in IJEDR.
- Published the research papers on Analysis of Different Data Analytics Tools in International Journal of Engineering and Computer Science(IJECS)
- Published the research paper on Clustering for the decision making in data and business analysis in IJARIIT.
Certification
- Certification of Technical Writing from Coursera.
- Certified by Michigan university for Business writing course.
- Certification course in Writing and tools.
- Certification Course by Coursera on Introduction to Big Data.
- Certification Course by Coursera on Customer Analytics and in Python for Data Science and AI.
- Certified by the IIT Bombay in C language Course.
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Technical Writer
CPQ Experts Pvt Ltd
06.2023 - Current
Associate
E-Connect Solutions
12.2021 - 06.2023
Technical Content Writer
Codeyoung
07.2020 - 11.2021
Graduate Engineer Trainee (Technical Writing Team)
John Deere
07.2019 - 07.2020
Technical Writing Intern
Advaiya Solutions Private Limited
05.2018 - 07.2018
Technical Writer
Fusion Outsourcing
05.2017 - 07.2017
M.Tech: Computer Science -
College of Technology And Engineering
B.Tech: Computer Science and Engineering -
Mody University
Diploma: Foreign Language, Spanish - undefined
Mody University
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