Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
Suhavani Awasthi

Suhavani Awasthi

Gurgaon

Summary

Dynamic professional experienced in the food industry, specializing in quality audits and root cause analysis. Demonstrated success in enhancing customer satisfaction through innovative problem-solving and collaborative teamwork. Proficient in database management with a strong commitment to continuous improvement and compliance with industry standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Associate

Zomato
Gurgaon
02.2025 - Current
  • Streamlined logistics in collaboration with delivery personnel to minimize order delays.
  • Conducted performance audits and delivered feedback to enhance partner restaurant operations.
  • Resolved escalations and managed order flow operations to ensure timely deliveries.

Technical Associate ( Process Excellence)

Country Delight
Gurgaon
05.2023 - 02.2025
  • Conducted audits of milk collection centers, dairy plants, and distribution facilities.
  • Designed and developed presentations to support team initiatives.
  • Utilized FreshWork software and CMS portal for documenting quality issues and tracking resolutions.
  • Executed Root Cause Analysis (RCA) to investigate and resolve quality complaints, eliminating inefficiencies.

Quality Assurance Intern

Mondelez India Pvt. Ltd. (Cadbury)
Gwalior
01.2022 - 01.2023
  • Maintained comprehensive project records for accuracy and accessibility.
  • Monitored and enforced testing procedures to ensure compliance with standards.
  • Conducted regular inspections of raw materials and finished goods.
  • Participated in various quality assurance audits, contributing to process improvements.
  • Prepared and submitted QA evaluation reports to management for review.

Education

Master of Science - Food Technology

ITM University
Gwalior, India
05.2023

Bachelor of Science - Food Technology

ITM University
Gwalior, India
06.2021

Skills

  • Quality Audits
  • Database Management
  • HACCP
  • Critical Thinking
  • MS Office
  • FSSAI
  • Team Work and Collaboration
  • Root cause analysis

Certification

  • Poster Presentation in 8th International Conference on Technology Evolution and Management for Sustainable development.
  • Certification of participation in international conference on Role of Ethnomedicine in health sciences.

Accomplishments

  • Successfully resolved 95% of quality complaints within the SLA by implementing effective CAPA and conducting thorough RCAs.
  • Played a key role in enhancing the Freshworks software workflow for complaint management, reducing resolution time by 10%.
  • Contributed to cross-functional projects to improve product quality, achieving a measurable decrease in customer complaints.

Hobbies and Interests

  • Dancing
  • Travelling
  • Video Making
  • Playing Badminton

Languages

  • Hindi
  • English

Personal Information

  • Date of Birth: 12/12/01
  • Nationality: Indian

Timeline

Operations Associate

Zomato
02.2025 - Current

Technical Associate ( Process Excellence)

Country Delight
05.2023 - 02.2025

Quality Assurance Intern

Mondelez India Pvt. Ltd. (Cadbury)
01.2022 - 01.2023

Master of Science - Food Technology

ITM University

Bachelor of Science - Food Technology

ITM University

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Suhavani Awasthi