Summary
Overview
Work History
Education
Skills
Timeline
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SUJATA DUTTA

BANGALORE,KA

Summary

Reliable employee seeking for Admin position. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

14
14
years of professional experience
21
21
years of post-secondary education
3
3
Languages

Work History

Holiday Expert

Make My Trip
Bangalore, India
04.2016 - 04.2020

My last assignment was with travel domain handling customer queries, making memorable holiday experience

  • Increased customer satisfaction by resolving issues.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 20%.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.

Business Support Coordinator

SCB Bankcorp
Kolkata, West Bengal
10.2007 - 07.2014
  • Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
  • Managed payroll of more than 100 employees of my department.
  • Managed onboarding experience of new joiners which includes roll out of offer letter , appointment letter ,onboarding documents, scheduling induction trainning , audit trainning.
  • Streamlined workflow.
  • Developed monthly reports.
  • Collaborated in timely processing of billing and accounts receivables.
  • Maintained and verified accuracy of records and generated miscellaneous reports

Event Coordinator

Free Lance Coordinator
Kolkata, West Bengal
09.2004 - 09.2007
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
  • Organized, coordinated and deployed different events while focusing on delivering superior customer service.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Coordinated schedules and timelines for events.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Brainstormed and implemented creative event concepts and themes.
  • Evaluated and selected service providers and vendors according to customer requirements.

Education

Higher Secondary Degree - Commerce

St John's Diocesan
Kolkata West Bangal
01.1982 - 04.2000

Graduation - BCom

Ashutosh College
06.2000 - 07.2003

Skills

    MS Office expert

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Timeline

Holiday Expert

Make My Trip
04.2016 - 04.2020

Business Support Coordinator

SCB Bankcorp
10.2007 - 07.2014

Event Coordinator

Free Lance Coordinator
09.2004 - 09.2007

Graduation - BCom

Ashutosh College
06.2000 - 07.2003

Higher Secondary Degree - Commerce

St John's Diocesan
01.1982 - 04.2000
SUJATA DUTTA