Sujata Kale
Ajman,UAE
Summary
Dynamic professional with expertise in negotiation and customer service excellence, adept in cross-cultural communication and industry trend analysis. Proven track record in client relationship management, leveraging Microsoft Office proficiency to enhance productivity. Skilled in time management, problem-solving, and decision-making, with a strong focus on team collaboration and strategic itinerary planning. Committed to proactive initiative-taking to drive business success and achieve career growth.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Senior Travel Consultant
Akbar Travels Middle East
Ajman, UAE
2024.01 - 2026.03
- Facilitated smooth travel arrangements for corporate clients through thorough preparations and anticipation of potential issues.
- Monitored customer travel status and provided assistance when required.
- Coordinated travel insurance bookings and communicated details to clients.
- Arranged travel insurance for Schengen countries worldwide.
- Collaborated with tour operators and travel agencies to negotiate affordable service rates.
- Presented clients with a list of travel suggestions for selection.
- Assisted customers in planning and booking hotel reservations.
- Engaged in professional development opportunities to enhance service offerings at consultancy firm.
- Used GDS to plan and sell airline tickets, accommodations and other travel services according to client needs.
- Improved client satisfaction through expert corporate travel advice and personalised itinerary planning.
- Negotiated favourable rates with airlines and hotels to secure cost-effective bookings.
- Managed complex logistics for high-end clientele, ensuring seamless travel experiences.
Travel Executive (Corporate Business Development)
Club Mahindra Pvt Ltd
Mumbai, India
2022.01 - 2023.12
- Assisted in making travel arrangements for individuals, groups, and organizations, including hotel reservations and ground transportation.
- Supported overall group operations through proposal preparation, manifest creation, cost management, and air and land arrangements.
- Facilitated booking accommodations and handling other trip-related tasks.
- Helped plan, organize, and manage various types of events.
- Coordinated all event operations, including venue logistics, transportation, and accommodation arrangements.
- Provided travelers with pertinent information and useful travel materials.
- Addressed unforeseen problems and complaints, assisting in determining eligibility for refunds.
- Maintained communication between the team and management.
- Collected deposits and balances via mail.
Travel Consultant (Corporate Business Development)
Riya Travel & Tours PVT LTD
Mumbai, India
2018.12 - 2020.04
- Ensure seamless travel for corporate clients by preparing extensively and anticipating potential challenges.
- Assist customers during travel and provide necessary support as issues arise.
- Collaborate with tour operators and travel agencies to secure affordable rates for services.
- Present clients with a curated list of travel options for selection.
- Facilitate planning and booking of hotel reservations for customers.
- Promoted premium travel packages for increased sales conversion.
- Advised customers on visas and travel safety.
Travel Consultant
Riya Tours & Travel (I) PVT LTD
Mumbai, India
2017.09 - 2018.12
- Assisted in hotel bookings using Amadeus.
- Coordinated with tour operators and travel agencies regarding tour services and negotiated affordable rates.
- Provided clients with a selection of suggestions for their trips.
- Supported customers in planning and booking hotel reservations.
- Implemented effective communication skills to build strong client relationships.
- Streamlined booking procedures, improving operational efficiency.
- Negotiated corporate reservation rates to meet client budget requirements.
Executive (Hotel Business Development Product Management)
Ezeego1 Travels & Tours Ltd
Mumbai, India
2015.01 - 2017.06
- Contracted hotels based on market trends and customer requirements.
- Built strong relationships with hoteliers and suppliers.
- Monitored competitor activity to maintain competitive rates.
- Created and led successful business culture focused on performance.
- Streamlined operations by integrating latest technology solutions in daily tasks .
- Established strong industry partnerships for mutual business growth.
- Streamlined company policies for improved staff productivity.
Reservation Executive
Planet Holidays
Mumbai, India
2014.08 - 2015.01
- Assisted customers with holiday and travel product sales, both in-person and online.
- Handled customer itineraries and addressed complaints efficiently.
- Supported management in processing customer orders and payments.
- Coordinated with tour operators and key partners, including hotels and airlines, regarding bookings and schedules.
- Facilitated travel planning and booking according to client requirements.
- Organised necessary travel documents prior to departure.
- Responded to customer feedback as required.
Senior Consultant (Cargo Process)
Sutherland Global Services Pvt Ltd
Thane, India
2010.12 - 2014.07
- Responded to client emails, addressing inquiries and providing relevant process information.
- Filed cargo rates in Rapid for efficient price management.
- Downloaded interface files for AWB flown to ensure accurate documentation.
Education
Travel & Tourism Management
Kuoni Academy
New Mumbai, Maharashtra 2011.04 - 2012.04
B.com - Commerce
Southwest University
2008.07 - 2011.06
H.S.C - Commerce
Dyansadhna College
Thane, Maharashtra 2005.07 - 2007.06
S.S.C - undefined
RSMV
Thane, Maharashtra 2004.07 - 2005.03
Skills
- Negotiation expertise
- Customer service excellence
- Cross-cultural communication
- Industry trend analysis
- Client relationship management
- Microsoft Office proficiency
- Time management skills
- Problem-solving strategies
- Decision-making capabilities
- Team collaboration
- Strategic itinerary planning
- Proactive initiative taking
Languages
English
Hindi
Marathi
Kannada
Accomplishments
- Awarded Pinnacle Star of the year at EzeeGo One Travel & Tours Ltd, for surpassing my teammate achieving targets, customer satisfaction, quality and displaying acts beyond the call of duty for the benefit of the organization (2016 - 2017)
- Platinum Awarded at Sutherland global service PVT LTD.
- Best Teamwork Awarded at Sutherland global service PVT LTD.
Timeline
Senior Travel Consultant
Akbar Travels Middle East
2024.01 - 2026.03
Travel Executive (Corporate Business Development)
Club Mahindra Pvt Ltd
2022.01 - 2023.12
Travel Consultant (Corporate Business Development)
Riya Travel & Tours PVT LTD
2018.12 - 2020.04
Travel Consultant
Riya Tours & Travel (I) PVT LTD
2017.09 - 2018.12
Executive (Hotel Business Development Product Management)
Ezeego1 Travels & Tours Ltd
2015.01 - 2017.06
Reservation Executive
Planet Holidays
2014.08 - 2015.01
Travel & Tourism Management
Kuoni Academy
2011.04 - 2012.04
Senior Consultant (Cargo Process)
Sutherland Global Services Pvt Ltd
2010.12 - 2014.07
B.com - Commerce
Southwest University
2008.07 - 2011.06
H.S.C - Commerce
Dyansadhna College
2005.07 - 2007.06
S.S.C - undefined
RSMV
2004.07 - 2005.03