Sujith Kutty

• Developed and managed a team of account managers to ensure adherence to SLAs and customer service goals
• Managed a team of 3 account managers to ensure successful delivery of services and customer satisfaction
• Developed and executed a successful public relations campaign that increased brand visibility.
• Developed and implemented a proactive account management strategy that resulted in increased account renewals

As a Senior Business Development Associate at BYJU's, I played a key role in driving business growth and establishing strong partnerships.

• Developed and executed strategic business plans to expand the company's reach and increase revenue.
• Built and maintained relationships with key clients, identifying their needs and providing tailored solutions.
• Conducted market research and analysis to identify new business opportunities and stay ahead of industry trends.
• Collaborated with cross-functional teams to ensure smooth execution of projects and deliver exceptional customer service.

• Developed and executed test plans to ensure that all objectives are met
• Implemented and monitored test scripts to assess functionality, reliability, performance, and quality of the service
• Identified and remedied defects within the call process of agents
• Investigates customer complaints and product issues.
• Developed processes to track and report on quality metrics, allowing for quick and informed decision-making by management
• Developed and implemented usability tests to ensure a positive user experience

• Handled Virgin Media's UK customers provided customers technical support over call
• Assisted management in creating training materials, actively updated, Maintained and monitored all aspects of computer networks
• Completed detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific individuals involved.