Hi, I’m
Sujith Raaj
Technical Support Engineer
Chennai
Summary
Experienced in providing network and software support to users and developing and implementing technical solution with comprehensive knowledge of standard operating systems, networking protocols and technical support procedures.
Skilled in identifying and resolving complex technical problems and a team player with strong organizational skills with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
years of professional experience
Work History
Zoho | ManageEngineChennai
Technical Support Engineer
02.2022 - Current
Job overview
- Responded to support requests from clients and patiently walked individuals through basic troubleshooting tasks and remote in for technical troubleshooting.
- Served as primary point of contact for support relating to owned solutions and products.
- Worked directly with clients in rollout and post-rollout stages to train and support admins.
- Gathered trend data from customer calls and interactions.
- Met with team personnel to share details of discovered issues and recurrent customer complaints.
- Configured and modified product systems to meet customer-specific needs.
- Delivered both remote webinars and on-site presentations to demonstrate software solutions to prospective customers.
- Qualified, connected with and converted leads for software solutions.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
Amazon Development Centre (P) LtdCoimbatore
CS Associate
09.2020 - 01.2022
Job overview
- Act as point of contact for customers seeking help with products or technical issues.
- Managed customer relations through communication and helpful interactions
- Identified customer needs and wants to enhance customer experiences and boost sales
- Increased customer service success rates by quickly resolving issue.
Education
Dr.GRD College of Arts And ScienceCoimbatore
Bachelor Of Commerce from InternationalBusiness
06.2016 - 6 2019
Skills
Active Directory
Timeline
Technical Support Engineer
Zoho | ManageEngine
02.2022 - Current
CS Associate
Amazon Development Centre (P) Ltd
09.2020 - 01.2022
Dr.GRD College of Arts And Science
Bachelor Of Commerce from InternationalBusiness
06.2016 - 6 2019
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