Sujit Kumar Pattanaik
Bengaluru
Summary
Results-driven Unit Manager known for high productivity and efficient task completion. Possesses specialized skills in team leadership, operational management, and process optimization, problem-solving, and adaptability, ensuring seamless operations and positive team dynamics. Committed to fostering an environment that promotes growth and continuous improvement.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Unit Manager
Axis Bank Limited
Bangalore
10.2024 - Current
- Managed team of 40 digital officers, including 2 team leaders.
- Improvement of 30 % Penetration on core (personal loan) and 40% on general insurance business.
- Reduced employee attrition by implementing retention strategies.
- Facilitated daily training sessions for digital officers in collaboration with trainer.
- Managed daily operations for Axis Bank Limited service unit.
- Supervised staff workflows and coordinated customer service tasks.
- Provided guidance, coaching, and mentoring to staff members.
- Implemented strategies to enhance employee morale, motivation, and engagement.
Deputy Manager
Axis Bank
Bangalore, Karnataka
04.2022 - 10.2024
- Handling a portfolio of 1200 customers.
- Giving them all information about the inward and outward remittance.
- Solve the kyc related queries within the TAT.
- On board the customers for term deposits and mutual funds.
- Advised customers on various investment options and general insurance products.
- Helping customers provide home loan and auto loan.
- Managed daily operations, delegating tasks to team members to optimize productivity and efficiency.
- Handled customer complaints, resolving issues with professionalism while maintaining high satisfaction levels.
Senior Solution Manager
ICICI Securities
Bengaluru, Karnataka
05.2021 - 04.2022
- Acquiring and onboarding new clients in the Insurance and Mutual Fund segment and updating existing clients about the market and selling Mutual Fund and Insurance products accordingly.
- Increased wallet share by cross-selling products to customers, enhancing overall client engagement.
- I Ensure stability of income from existing set of clients and explore avenues for new income generation from existing as well as new clients.
- I Ensured income stability from existing clients while exploring new income generation opportunities from both existing and new clients.
- Executed financing activities tailored to customer needs.
Assistant Manager (Client Relationship Partner)
Yes Bank
Bengaluru, Karnataka
09.2019 - 05.2021
- Acquired quality current accounts and savings accounts through targeted outreach.
- To be in close contact with the existing customers through mailers and phone calls and maintain good relationship with them.
- Increased customer engagement by cross-selling investment products such as life insurance and general insurance.
- Maintained positive work ethics and commitment to providing excellent service to improve operational efficiency and customer satisfaction.
- Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns.
Relationship Executive
Teleperformance
Bengaluru, Karnataka
08.2017 - 09.2019
- Engaged customers in relationship management initiatives to enhance loyalty and satisfaction.
- Prioritized client needs and inquiries based on relationship and business requirements to ensure timely service delivery.
- Serviced and resolved client queries while cross-selling banking products including retail assets, liabilities, investments, insurance, and portfolio management.
- Act as a single point of contact for customers' banking requirements.
- Providing regular market information and updates to customers.
- Providing regular market information and updates to the customers.
- Effectively utilization of all applications, tools and databases used to process transparent end-to-end client support.
Education
Bachelor Degree -
Bachelor Degree in Hotel Management and Tourism
Intermediate Science -
B.S College
Daspalla, NayagarhMatriculation -
RMJ High School
Daspalla, NayagarhSkills
- Customer engagement
- Team leadership
- Strategic Planning
- Negotiation
- Results Orientation
- Stakeholder engagement
- Team Development
- Employee training
- Leadership
- Problem solving
- Quick Learner
- Team Player
Certification
- IRDA
- NISM
- NISM VII
Personal Information
Internship
Industrial Training Program, Dolphin Hotels, Limited, Hyderabad, Telangana, Gained a new and excellent experience of working as a trainee in the organization and learnt about how actual training and development process is carried out., Under the training with Dolphin Hotels learnt about how to handle all the departments and regarding the function of the departments., Under gone with this training got to know the root level knowledge of all the departments.
Disclaimer
I hereby declare that the information furnished above is true to best of my knowledge.
Languages
English
Beginner
A1
Hindi
Beginner
A1
Odia
Beginner
A1
Timeline
Unit Manager
Axis Bank Limited
10.2024 - Current
Deputy Manager
Axis Bank
04.2022 - 10.2024
Senior Solution Manager
ICICI Securities
05.2021 - 04.2022
Assistant Manager (Client Relationship Partner)
Yes Bank
09.2019 - 05.2021
Relationship Executive
Teleperformance
08.2017 - 09.2019
Bachelor Degree -
Bachelor Degree in Hotel Management and Tourism
Intermediate Science -
B.S College
Matriculation -
RMJ High School