SUKHDEV SINGH
Ludhiana
Summary
Motivated hospitality expert with a proven track record of delivering exceptional guest service. Expertise in co-ordinating with team and exceeding business targets. Passionate about exploring the latest trends in the industry.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Guest Service Associate
BEST WESTERN PLUS
11.2023 - 01.2025
- Maintained accurate records of guest reservations, payments, and preferences with attention to detail.
- Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Collaborated with housekeeping and maintenance teams to resolve guest issues in a timely manner
- Handled guest complaints professionally, resolving issues effectively to maintain positive relationships and reputation for the hotel brand.
- Conducted small briefings and helped junior co-workers to take care of the operation area.
- Helped seniors for smooth operation in busy hours in banquet and restaurant.
Intern
BALTIMORE COUNTRY CLUB
09 2022 - 09 2023
- Gained good knowledge in the kitchen as a food runner, setting and organizing the food and serving the guests in the restaurant.
- Experienced a lot in banqueting and indoor & outdoor events setup e.g meetings, parties, food tasting.
- Handling and replenishing the buffet and coffee station and interacting with guests.
- Worked in a'la carte as a server assistant to help the server in busy hours in the dining, and also frequently checking the tables and fulfilling the expectations of the guests.
- worked as golf course refreshment attendant to serve the refreshing drinks and food to the members and handling the inventory as well.
- Assisted in the preparation of hospitality areas such as bars and restaurants.
- Tracked inventory levels of food items and other supplies used in hospitality areas.
- Monitored inventory levels for all items used in the food and bevrage back area.
- Served food and drinks to customers in a timely manner.
- Maintained knowledge of daily specials and promotions offered by the restaurant.
- Handling guest inquiries, recommending shopping, dining.
- Cleaned and maintained lobby and common areas by restocking supplies.
Trainee
HYATT REGENCY PUNE HOTEL & RESIDENCES
02 2021 - 04 2021
- Tracked inventory levels of food items and other supplies used in food and beverage.
- Ensured that all safety regulations were adhered to throughout the property...
- Assisted with training new members of staff in hospitality procedures.
- preparation of hotel events including weddings , conferences and meetings.
- Provided assistance during meal times, serving food and drinks to guests.
- Provided customer service support to guests, including answering questions and resolving complaints.
- Ensured compliance with health and safety regulations at all times.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Assisted guests at check-in, providing information on various services within hotel.
Education
Bachelor of Science in Hotel Management - Hospitality
Lovely Professional University
Phagwara, Punjab, India08.2022
Skills
- Cleaning and sanitizing
- Guest handling
- Event preparation
- Customer Service Management
- Food safety knowledge
- Task Prioritization
- In Room dining Service
- Decision-Making
- Time Management
- Multitasking
- Communication skills
- Problem-solving
- Drinks upselling
Languages
Hindi, Punjabi
Native Speaker
English
Bilingual or Proficient (C2)
Certification
Yoga at Home- Flexibility,Fitness,Strength and Weight Loss online course
INTERESTS AND HOBBIES
Traveling and trekking - passionate about exploring new destinations and cultures. Experienced in organizing and undertaking trekking expeditions.
Sports - Active player in local games. And loves to play cricket, badminton and volleyball.
Art and Craft - enthusiastic about various forms of art and craft. Skilled in painting and DIY projects.
Music - Avid music enthusiast with interests ranging from classical to contemporary genres
Timeline
Senior Guest Service Associate
BEST WESTERN PLUS
11.2023 - 01.2025
Bachelor of Science in Hotel Management - Hospitality
Lovely Professional University
Yoga at Home- Flexibility,Fitness,Strength and Weight Loss online course
Intern
BALTIMORE COUNTRY CLUB
09 2022 - 09 2023
Trainee
HYATT REGENCY PUNE HOTEL & RESIDENCES
02 2021 - 04 2021
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