Sukhdev Singh
Amritsar
Summary
Insightful key account manager offering several years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
11
11
years of professional experience
Work History
Key Accounts Manager
Zomato
Amritsar
02.2023 - Current
- Sign Contracts with restaurants and handle inquiries from existing and new clients.
- Take reporting from city logistic team leaders & Provide training that how to effectively gather and present data.
- Working on sales leads from the market and proactively approaching, from no star to 5 stars, get them onboard with zomato as a partner.
- Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on the same.
- Manage the sales administration function, and operational performance reporting Streamlining processes/systems wherever possible and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
- Responsible for managing the sales team, developing a business plan covering sales, and expense controls, meeting agreed targets, and promoting the organization's presence.
- Conducting promotional events/marketing activities to develop new consumers and increase user base.
- Monitored customer feedback surveys to ensure quality service levels were being met or exceeded.
Relationship Manager
OYO
Shimla
01.2022 - 02.2023
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
- Driveline sales through various means from existing OYO clients.
- Help generate revenue by driving occupancy and ensuring the availability of sellable rooms.
- Ensure collection of accounts receivable/outstanding amount from clients/accounts.
- Maintain and review monthly sales tracker of accounts and targets.
- Share regular feedback on market conditions, trends, competition, pricing, and other factors influencing on-ground business.
- Manage an assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively.
- Ensure cluster performance of Cx metrics against the target, especially driving guest experience performance for bottom properties in the cluster.
- Manage daily operations of various SMART hotels and ensure adherence to all OYO operational procedures and guidelines.
- Ensure quality standards to promote repeat business.
- Implement and lead new initiatives at the property to maintain a great guest experience.
- Resolve issues arising between property owners, customers & internal team.
Senior Development Associate
Urban Company
Amritsar
07.2020 - 01.2022
- Took end to responsibility of Amritsar & Ludhiana city with 70+partners in appliance & EPC category.
- Led recruitment efforts and training of new partners.
- Answered all customer queries with friendliness and expertise.
- Took end to end responsibility of city metrics from service delivery%, FBCE, RL%, pro Activationto MG subscriptions.
- Launched total 5 category in Amritsar city.
Operations Expert
Uber
Amritsar
05.2018 - 07.2020
- Managed front desk operations and customer interactions.
- On boarded and Conducted training for new supply for all Uber services (i.e, Uber cabs, Uber Eats, Uber Moto, Uber Auto).
- Worked with legal team to resolve partner background check problems.
- Generated new business leads by organized events and fair held in Tri-city.
- Changes in ride prices According to the market price.
- Evaluated Quality problems and performed action to identify and resolve issue.
- Launched Uber Rides, Uber Eats, Uber Moto in Amritsar city.
Customer Service Executive
Vodafone
Amritsar
02.2015 - 05.2018
- Achieve Sales target for all Product (Voice-Postpaid/Prepaid, Data, VAS & payment Collection etc).
- Ensure and monitor quality of acquisition through the store.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Deliver revenue targets for the store.
- Prepare MIS for 25 Stores (Target vs Achievement).
- Manage Acquisitions churns and achieve customer satisfaction for walk in customer.
- Provided excellent customer service and achieved a high rate of client satisfaction and retention.
Education
Bachelors's - Computer Application
Punjab Technical University
Diploma - computer Application
Punjab Technical University
Skills
- Leadership
- Marketing and Sales
- Communication
- Microsoft Office
- Market research
- Relationship management
- Team leadership
- Strategic planning
Hobbies and Interests
Playing Kabbadi
Languages
English
Beginner
A1
Hindi
Beginner
A1
Punjabi
Beginner
A1
Timeline
Key Accounts Manager
Zomato
02.2023 - Current
Relationship Manager
OYO
01.2022 - 02.2023
Senior Development Associate
Urban Company
07.2020 - 01.2022
Operations Expert
Uber
05.2018 - 07.2020
Customer Service Executive
Vodafone
02.2015 - 05.2018
Bachelors's - Computer Application
Punjab Technical University
Diploma - computer Application
Punjab Technical University