Sukhmani Kaur
Associate-Customer Support
Yamunanagar
Summary
Driven Customer Support Associate with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions.
Overview
2
2
years of professional experience
Work History
Business Development Associate
Sarvodaya Infotech Pvt. Ltd. Co.
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
Customer Support Executive
VLCC Institute Of Beauty & Nutrition
07.2024 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Career Counsellor and Coordinator
West Gate Career Counsultants
03.2023 - 03.2024
- Developed career and education plans based on individual needs.
- Maintained accurate records of all individual counseling sessions, tracking progress towards defined goals over time.
Customer Support Associate
Tech Mahindra
Chandigarh
06.2022 - 12.2022
- Responded to customer requests for products, services, and company information.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
Education
Bachelor of Science - Fashion Design
Kurukshetra University
Haryana, India 04.2001 -
Skills
Customer Relationship Management
CRM Software
Product Knowledge
Excellent Communication
Problem-solving abilities
Decision-Making
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Timeline
Customer Support Executive
VLCC Institute Of Beauty & Nutrition
07.2024 - Current
Career Counsellor and Coordinator
West Gate Career Counsultants
03.2023 - 03.2024
Customer Support Associate
Tech Mahindra
06.2022 - 12.2022
Bachelor of Science - Fashion Design
Kurukshetra University
04.2001 -
Business Development Associate
Sarvodaya Infotech Pvt. Ltd. Co.
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