Sukhpreet Kaur
Summary
Strategic leader in the management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Team Leader
Concentrix Daksh Services India Pvt Lmt
08.2025 - Current
- Monitored team performance to identify improvement areas and provide targeted support.
- Facilitated cross-department communication to efficiently resolve issues.
- Analyzed business performance data and forecasted results to inform upper management decisions.
Senior Subject Matter Expert
Concentrix Daksh Services India Pvt Ltd
Gurugram
07.2023 - 08.2025
- Mentored team members, providing guidance on complex issues to improve team competency.
- Conducted training sessions for new employees on operational procedures, ensuring smooth onboarding.
- Addressed customer inquiries and concerns promptly and effectively, enhancing customer satisfaction.
Subject Matter Expert
Concentrix Daksh Services India Pvt Ltd
Gurugram
06.2022 - 07.2023
- Resolved customer issues and inquiries, providing expert-level support.
- Supported team leaders in developing strategic initiatives for client satisfaction.
- Managed multiple tasks and priorities effectively to maintain organizational efficiency.
Advisor
Concentrix Daksh Services India Pvt Ltd
Gurugram
11.2020 - 06.2022
- Ensured positive customer interactions and effective resolution of concerns through a customer-focused approach.
- Gained in-depth knowledge of company products and services to deliver accurate, comprehensive support.
- Supported customers with product inquiries, account management, and resolution of technical issues to enhance user experience.
Freelancer in Event management
Freelancing
- Collaborated with clients to understand their specific project needs and goals.
- Developed creative content for various client projects and campaigns.
- Managed timelines and deadlines to ensure timely project completion.
Education
Bachelor's Degree - Political science
Mata sundri College for Women University
01.2020
High School -
01.2017
Skills
- Technical: MS Excel, PowerPoint, Word
- Complex Problem-solving
- Detail-oriented analysis
- Time management
- Client relationship management
- Effective communication
Additional Information
Recognized for consistent performance and operational excellence with awards like “Most Valuable Player – Ops” and “Unsung Hero.” Appreciated by clients and management for a customer-focused approach, strong team support, adaptability, and commitment to continuous learning and professional growth.
Timeline
Team Leader
Concentrix Daksh Services India Pvt Lmt
08.2025 - Current
Senior Subject Matter Expert
Concentrix Daksh Services India Pvt Ltd
07.2023 - 08.2025
Subject Matter Expert
Concentrix Daksh Services India Pvt Ltd
06.2022 - 07.2023
Advisor
Concentrix Daksh Services India Pvt Ltd
11.2020 - 06.2022
Freelancer in Event management
Freelancing
Bachelor's Degree - Political science
Mata sundri College for Women University