Sukhsagar Singh
Cloud Support Engineer
Bengaluru
Summary
Cloud Support Engineer supporting AWS production environments across EC2, VPC, IAM, CloudWatch, and CloudFormation. Improves reliability through incident response, root cause analysis, and Kubernetes troubleshooting across EKS workloads, including scheduling failures, container crashes, and storage issues. Delivers cost savings by right-sizing compute, enforcing IAM best practices, and automating repeatable deployments.
Overview
2
2
Certifications
11
11
years of professional experience
Work History
Cloud Support Engineer
Amazon Web Services India Pvt. Ltd.
Bengaluru
09.2019 - Current
- Managed AWS infrastructure for web applications serving 100K+ daily active users
- Managed AWS infrastructure for web applications, ensuring reliability for 100K+ daily active users
- Administer AWS services including IAM, EC2, VPC, ELB, Auto Scaling, S3, EBS, RDS, CloudWatch, CloudFormation and implement repeatable deployments through IaC practices
- Configured CloudWatch alarms, dashboards, and log groups for proactive monitoring and alerting
- Implemented IAM best practices including least-privilege policies, role-based access, and MFA enforcement
- Reduced infrastructure costs by 25% through right-sizing EC2 instances and implementing Reserved Instances
- Configured and supported Kubernetes clusters (including AWS EKS; also exposure to GKE and AKS) to achieve high availability and optimal workload performance
- Diagnose and resolve complex Kubernetes reliability issues including pod scheduling failures, container crashes, and resource constraints, sustaining 99.9% uptime
- Troubleshoot service connectivity problems spanning DNS resolution, ingress/controller failures, and service-to-service routing patterns
- Implement Kubernetes auto-scaling strategies that delivered 30% cost savings and improved resource utilization
- Support disaster recovery readiness by implementing multi-region database replication strategies and executing RDS backups
- Participated in incident response and escalation workflows, ensuring timely ticket resolution and implementing corrective actions post-incident
System Administrator
Tata Consultancy Services
Bengaluru
12.2017 - 09.2019
- Orchestrated zero-downtime deployments and releases across multiple services in staging and production environments
- Led incident management for high-availability production environments, maintaining strict SLA compliance
- Conducted root cause analysis and implemented preventive measures to reduce repeat incidents
- Introduced management tooling for virtual server environments, enhancing operational oversight
- Provisioned software and hardware under defined security policies; managed file system and storage upgrades, ensuring compliance and reliability
- Managed onboarding/offboarding processes and lifecycle replacement of hardware, streamlining resource allocation
- Served as SME on proposed technology purchases
- Implemented backup and recovery strategies to safeguard critical data integrity.
- Managed system configurations and updates to ensure optimal performance and security.
- Streamlined user access management processes, enhancing operational efficiency across departments.
IT Support Engineer
HP Inc.
Bengaluru
10.2015 - 12.2017
- Served as primary point of contact for support of owned solutions/products
- Conducted root cause analysis on reported issues, implementing corrective actions to resolve underlying problems
- Evaluated hardware/software performance constraints, recommending modifications to enhance system functionality
- Assisted remote clients in installation and integration of hardware components and software, ensuring seamless operation
- Provided technical support via phone, email, and remote desktop tools, enhancing user satisfaction.
- Conducted system installations and configurations, optimizing performance and reliability for various devices.
Education
B.E. - Electronics & Electronics Engineering
Bansal College of Engineering & Technology
Jabalpur01-2014
Skills
EC2
EKS
IAM
VPC
CloudWatch
Incident management
Root cause analysis
Disaster recovery
Accomplishments
- Sustained 99.9% production uptime by resolving Kubernetes scheduling, crash-loop, resource, and storage issues under operational pressure.
- Delivered 30% cost savings through Kubernetes auto-scaling implementation and resource optimization practices.
- Implemented multi-region disaster recovery capabilities via database replication and backup routines to strengthen resilience.
- Recognized for cross-functional collaboration and high-quality documentation that improved team execution and operational consistency.
Certification
AWS Certified Solutions Architect – Associate
DECLARATION
I hereby declare that the details furnished above are correct to the best of my knowledge and belief. Sukhsagar Singh
Timeline
Cloud Support Engineer
Amazon Web Services India Pvt. Ltd.
09.2019 - Current
System Administrator
Tata Consultancy Services
12.2017 - 09.2019
IT Support Engineer
HP Inc.
10.2015 - 12.2017
B.E. - Electronics & Electronics Engineering
Bansal College of Engineering & Technology