SULABH KUMAR
Jaipur
Summary
Multi-talented Business Head with a solid record of success in industry and exceptional understanding of optimal business practices and strategic planning. Bringing many years' experience and a growth-oriented mentality. Desiring a challenging new role with the opportunity to make a lasting impact on the business, revenues, growth, profits and operational performance.
Overview
24
24
years of professional experience
Work History
Circle Business Head
Domino's Pizza India (Jubilant Food works Ltd)
2023.05 - Current
- Spearheading Restaurant operations by driving sales & operations, P&L, Customer satisfaction, business development, strategic business planning, Food cost optimization, delivery management, people management and new store opening
- Managing 73 Domino's Pizza restaurants with an annual turnover of 180Cr, leading a team of 11 Cluster Managers, 18 direct reportees and a total team size of 1500+ members
- Managing a total fleet of 700 business associates to fulfill 30 minutes' delivery promise
- Achieving results through growing top-line sales, opening new stores, ensuring customer satisfaction, improving productivity, mange food cost variance and P&L
- Imparting appropriate training on food preparation, service excellence to restaurant and support service staff
- Devising competition strategy to improve performance of competition hit stores
- Developing & implementing procedures, control system for maintaining hygiene & quality standards
- Ensuring high quality services, resulting in customer delight and optimum resource utilization
- Organizing and coordinating operations in ways that ensure maximum productivity
- Supervising the work of employees and providing feedback and counsel to improve efficiency & effectiveness
- Formulating Annual Business Plan (ABP) for Business Unit
- Developing, reviewing and reporting on the business development division's strategy, ensuring the strategic objectives are well understood and executed by the team
- Taken a project in devising strategy to increase the share of Dine In business of the restaurants
- Developed and implemented strategies for increasing market share, profitability, and customer satisfaction.
- Reviewed reports prepared by subordinates on a regular basis to track progress towards objectives.
- Monitored customer feedback to maintain high standards of quality assurance.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Analyzed the financial performance of business operations to identify areas of improvement.
- Reduced costs by examining operations for inefficiencies, eliminating waste and renegotiating contracts.
Market Manager Retail Operations
Reliance Retail Ltd.
2022.03 - 2023.04
- Relaunching/rebranding existing Future Retail stores, working with Design Team, new store opening team to complete all launches before 31st Jan'23
- Spearheading retail operations by driving sales & operations, P&L, business development, strategic business planning, inventory management, supply chain, E commerce, merchandising, people management, customer engagement and new store opening
- Identifying areas of strength and opportunities and implementing company policies, standards, changes in operation, merchandising and systems that optimizes productivity and bottom-line
- Achieving results through growing top-line sales, opening new stores, ensuring customer satisfaction, improving productivity, shrink controls, and P&L
- Developing & introducing processes to improve store standards and change customer service to attract a greater audience
- Devising competition strategy to improve performance of competition hit stores
- Monitoring all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
- Formulating Annual Business Plan (ABP) for Business Unit
Market Manager Retail Operations
Easyday Club-Future Retail Ltd.
2016.06 - 2022.02
- Worked as a multi-site manager in multiple geographic territories & responsible for an annual turnover of INR 500+ Crore
- Consistently delivered store level positive EBITDA from 2018-2022
- Managed 70 Supermarket stores with total retail space of 2.2 Lacs Sq Ft, led a team of 6 District Managers, 70 Store Managers & over 1500+ team size
- Managed 1.5 Lacs+ Club member base in the region
- Established short / long term budgets and forecast for the regional stores
- Managed P&L of the region, monthly analysis of P&L and devising strategy to make the stores profitable by improving the top line, delivering forecasted margins & controlling costs
Senior District Manager -Operations
Bharti Retail Ltd. (Formerly Bharti Walmart)
2014.07 - 2016.05
- Spearheaded the operations of 15 large small format stores including all aspects of store operation, team development, and customer satisfaction, with the objective of achieving the company's short and long-term sales and profitability goals
- Achieved results through growing topline sales, opening new stores, ensuring customer satisfaction, improving productivity, shrink controls, and P&L
- Combined global strategies with local potential to facilitate store leadership in maximizing productivity and profitability while delivering the highest level of customer service standards
Senior Manager- Central Operations
Bharti Walmart
2013.05 - 2014.07
District Manager-Operations
Bharti Walmart
2010.07 - 2013.05
Head - Operations
Subway Restaurant (US based QSR)
2007.04 - 2010.06
Manager - Operations
Subway Restaurant (US based QSR)
2005.12 - 2007.04
Captain
Radisson Hotel
2000.07 - 2005.12
Education
MBA/ PGDM - Operations
National Institute of Business Management (NIBM)
Trivandrum01.2016
Graduate -
Delhi University (Correspondence)
Delhi01.2003
Diploma - Hotel Management
Institute of Hotel Management Catering Technology and Applied Nutrition
Jaipur01.1998
Skills
- Sales Planning & Forecasting
- Market & Competition Analysis
- Strategic Planning
- Inventory Management
- Business Planning
- Profit Centre Operations
- Revenue & EBIDTA Growth
- Customer Relationship Management
- Marketing Campaigns
- Client/ Stakeholder Management
- Cost Control
- Exceptional Data Analytical Skill
- Team Management & Leadership
Notableaccomplishments
- 2019-20: Recognized as Best Market Manager Operations - Pan India, at Small formats stores, Future Retail Ltd.
- 2018-2020: Consistently delivered store level positive EBITDA
- Headed 70 Supermarket Stores with total retail space of 2.2 Lacs sq. ft. by leading a team of 6 District Managers, 70 Store Managers & over 1500+ team size at Future Retail Ltd.
- Led over 1.5 Lacs Club Member base in the market which was highest in the country at Future Retail Ltd.
- Successfully achieved the overall sales target with a double digit positive comp growth at Future Retail Ltd.
- 2014-16: Delivered the most profitable district of the format at Bharti Walmart
- Headed business development & opened 45 supermarket stores across North India
- 2013: Attended 10 days Walmart Shareholders meet & led the delegation for Small Format business at Bentonville (USA)
- 2009: Attended a Multi-Unit Owner Seminar with the Franchisees of Subway across India
Personal Information
Date of Birth: 04/30/1977
Languages
- English
- Hindi
Training
- Scope Program by Walmart India
- Walton Institute & Walmart Cultural Champion
- Hiring Skills
- Subway Inc Franchisee course
- Decision Making Strategies
- Enhancing Team Innovation
- Smart Thinking
- Negotiating your Leadership Success
Timeline
Circle Business Head
Domino's Pizza India (Jubilant Food works Ltd)
2023.05 - Current
Market Manager Retail Operations
Reliance Retail Ltd.
2022.03 - 2023.04
Market Manager Retail Operations
Easyday Club-Future Retail Ltd.
2016.06 - 2022.02
Senior District Manager -Operations
Bharti Retail Ltd. (Formerly Bharti Walmart)
2014.07 - 2016.05
Senior Manager- Central Operations
Bharti Walmart
2013.05 - 2014.07
District Manager-Operations
Bharti Walmart
2010.07 - 2013.05
Head - Operations
Subway Restaurant (US based QSR)
2007.04 - 2010.06
Manager - Operations
Subway Restaurant (US based QSR)
2005.12 - 2007.04
Captain
Radisson Hotel
2000.07 - 2005.12
MBA/ PGDM - Operations
National Institute of Business Management (NIBM)
Graduate -
Delhi University (Correspondence)
Diploma - Hotel Management
Institute of Hotel Management Catering Technology and Applied Nutrition
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