Overview
Work History
Education
Skills
Software
Timeline
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Suma Viswanathapalli

Suma Viswanathapalli

Senior Executive
Kharagpur

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Senior Executive

Tact Club Concierge
Kharagpur
04.2023 - Current
  • Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

Email Support Executive

Adi Sports
Gurgaon
09.2018 - 09.2022
  • Researched customer inquiries using modern technology and proactively improved internal processes.
  • Created and maintained knowledge base of articles to enable informed service across support team.
  • Overcame objections and negotiated payments and helped customers regain or retain current account status.
  • Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.

Chat Associate

IO Digitals
Delhi
02.2016 - 08.2018
  • Managed customer relations through communication and helpful interactions.
  • Provided product price information to customers.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Greeted customers and offered assistance for increased customer satisfaction.

Education

B Pharmacy - Pharmacy

Aditya Pharmacy College
Kakinada
04.2012 - 05.2016

Skills

Growth planning

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Software

CRM

Sales force

Timeline

Senior Executive

Tact Club Concierge
04.2023 - Current

Email Support Executive

Adi Sports
09.2018 - 09.2022

Chat Associate

IO Digitals
02.2016 - 08.2018

B Pharmacy - Pharmacy

Aditya Pharmacy College
04.2012 - 05.2016

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Suma ViswanathapalliSenior Executive