CRM
Suma Viswanathapalli
Senior Executive
Kharagpur
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Executive
Tact Club Concierge
Kharagpur
04.2023 - Current
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Email Support Executive
Adi Sports
Gurgaon
09.2018 - 09.2022
- Researched customer inquiries using modern technology and proactively improved internal processes.
- Created and maintained knowledge base of articles to enable informed service across support team.
- Overcame objections and negotiated payments and helped customers regain or retain current account status.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
Chat Associate
IO Digitals
Delhi
02.2016 - 08.2018
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
Education
B Pharmacy - Pharmacy
Aditya Pharmacy College
Kakinada 04.2012 - 05.2016
Skills
Growth planning
undefinedSoftware
Sales force
Timeline
Senior Executive
Tact Club Concierge
04.2023 - Current
Email Support Executive
Adi Sports
09.2018 - 09.2022
Chat Associate
IO Digitals
02.2016 - 08.2018
B Pharmacy - Pharmacy
Aditya Pharmacy College
04.2012 - 05.2016
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