Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sumaiya Banu

Bengaluru

Summary

Proven leader and adept communicator, I excelled at Nobroker Pvt Ltd by driving real estate sales and enhancing investor profits. Leveraging skills in report preparation and employee engagement, I boosted customer satisfaction significantly. My strategic approach and quality control acumen ensure standout results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Unit Head

Nobroker Pvt Ltd
Bengaluru
01.2019 - 12.2024
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Developed strategies to maximize profits for investors in the real estate market.
  • Met with clients to research cases, collect data and prepare settlement packages.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Facilitated team operations through effective technical support and troubleshooting.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Communicated with clients to determine property needs and budget constraints.
  • Analyzed local housing market trends and identified potential opportunities for investment.
  • Reviewed offers from prospective buyers or tenants before presenting them to clients.

Customer Service Executive

Ola
Bengaluru
02.2015 - 07.2018
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Consulted with customers regarding needs and addressed concerns.
  • Prepared detailed reports of daily activities for management review.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Technical Support Executive

Kochar Tech
Bengaluru
07.2012 - 05.2014
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
  • Provided technical support to customers via phone, email and remote access tools.

Customer Service Representative

Andromeda
Bengaluru
10.2011 - 07.2012
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

High School Diploma -

Meena English High School
Bengaluru
03-2012

Skills

  • Report preparation
  • Records maintenance
  • Staff training
  • Behavioral management
  • Policy implementation
  • Safety enforcement
  • Sales management
  • Records management
  • Quality control
  • Employee engagement

Accomplishments

  • Best Unit Head Award for continuously three years

Languages

Hindi
First Language
English
Proficient (C2)
C2
kannada
Proficient (C2)
C2

Timeline

Unit Head

Nobroker Pvt Ltd
01.2019 - 12.2024

Customer Service Executive

Ola
02.2015 - 07.2018

Technical Support Executive

Kochar Tech
07.2012 - 05.2014

Customer Service Representative

Andromeda
10.2011 - 07.2012

High School Diploma -

Meena English High School
Sumaiya Banu