Sumaiya Banu
Bengaluru
Summary
Proven leader and adept communicator, I excelled at Nobroker Pvt Ltd by driving real estate sales and enhancing investor profits. Leveraging skills in report preparation and employee engagement, I boosted customer satisfaction significantly. My strategic approach and quality control acumen ensure standout results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Unit Head
Nobroker Pvt Ltd
Bengaluru
01.2019 - 12.2024
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Developed strategies to maximize profits for investors in the real estate market.
- Met with clients to research cases, collect data and prepare settlement packages.
- Showed residential properties and explained features, value and benefits of available homes.
- Facilitated team operations through effective technical support and troubleshooting.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Communicated with clients to determine property needs and budget constraints.
- Analyzed local housing market trends and identified potential opportunities for investment.
- Reviewed offers from prospective buyers or tenants before presenting them to clients.
Customer Service Executive
Ola
Bengaluru
02.2015 - 07.2018
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Consulted with customers regarding needs and addressed concerns.
- Prepared detailed reports of daily activities for management review.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Technical Support Executive
Kochar Tech
Bengaluru
07.2012 - 05.2014
- Answered user inquiries to resolve computer software or hardware operation problems.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Provided technical support to customers via phone, email and remote access tools.
Customer Service Representative
Andromeda
Bengaluru
10.2011 - 07.2012
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Meena English High School
Bengaluru03-2012
Skills
- Report preparation
- Records maintenance
- Staff training
- Behavioral management
- Policy implementation
- Safety enforcement
- Sales management
- Records management
- Quality control
- Employee engagement
Accomplishments
- Best Unit Head Award for continuously three years
Languages
Hindi
First Language
English
Proficient (C2)
C2
kannada
Proficient (C2)
C2
Timeline
Unit Head
Nobroker Pvt Ltd
01.2019 - 12.2024
Customer Service Executive
Ola
02.2015 - 07.2018
Technical Support Executive
Kochar Tech
07.2012 - 05.2014
Customer Service Representative
Andromeda
10.2011 - 07.2012
High School Diploma -
Meena English High School