Sumalatha Kadavari
Business Operations Specialist
Karwan, Hyderabad, Telangana
Summary
An accomplished professional with cross functional experience in International Seller Support, Sales & Finance in a career spanning 8 plus years. Ability to multitask, work independently and within teams in fast-paced, high-volume environments.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
EU Custom Specialist
Amazon Development Center Pvt Ltd
03.2017 - 02.2023
- Lead Generation through multiple sources
- Handling workflow for UK
- Qualifying the leads as per the SOP
- Generating Keywords based on the requirement
- Sourcing new business opportunities through Demand based lead generation
- Worked closely with the sales team in UK to identify sources for leads on potential sellers
- Qualify or disqualify a Lead using in-house tools depending upon whether the information in the lead satisfies Amazon standards
- Interacted with the internal stakeholders/business teams on a regular basis as a POC for the process to drive the execution of generation and qualification
- Documented processes and created SOP, Videos, Power point presentations to help the internal stakeholders and new hires
- Worked with Internal Tech teams to improve existing processes and to generate metrics for the process
- Acted as a coordinator in between sellers and tax service providers to cross border the products
- Call down to the UK sellers to know their feedback on service
- Handled sellers’ escalations through JIRA
- Worked as a POC for UK>DE and DE>UK (DE-Germany) lanes inventory shipping between countries.
Team Leader
09.2012 - 03.2017
- Middle Earth HR 4 Years 6 months
- Planning and Implementation of sales plans through small sales teams
- Marketing of the product and follow up with clients
- Team coordination & management
- Plan, modify, and strategize marketing plans & ideas for revenue
- Managing a team of minimum 4 sales specialist and drive target achievement
- Planned and organized target customer centric events for product promotion/ sales and cross marketing.
Process Associate
Genpact
01.2011 - 05.2012
- Working on the Bank Reconciliation Statement
- Monthly closures
- Reconciled accounts, managed audits and updated financial records with accuracy.
Education
MBA - HR & Finance
Saanvi PG College
06.2014 - 05.2016
B. Com - undefined
Osmania University College for Women
05.2002 - 05.2005
Intermediate - undefined
Melkote Memorial College for Girls, Board of Intermediate Education
06.2000 - 05.2002
SSC - undefined
Tiny Angels High School, Board of Secondary Education
06.1997 - 05.2000
Skills
Microsoft Office (Word, Excel and PowerPoint)
undefinedCertification
Certified Performance & Competency Developer (CPCD) from CAMI, Middle Earth HR
Additional Information
- Awarded Best Performer award in Q3'17 and spot awards at Amazon.
- Awarded as a Best Debutant in the Town Hall held at Genpact.
- Awarded as the 'Best Sales Performer, 'Most Supportive Employee' Award and the Best team award at Middle Earth HR .
Timeline
EU Custom Specialist
Amazon Development Center Pvt Ltd
03.2017 - 02.2023
MBA - HR & Finance
Saanvi PG College
06.2014 - 05.2016
Team Leader
09.2012 - 03.2017
Process Associate
Genpact
01.2011 - 05.2012
B. Com - undefined
Osmania University College for Women
05.2002 - 05.2005
Intermediate - undefined
Melkote Memorial College for Girls, Board of Intermediate Education
06.2000 - 05.2002
SSC - undefined
Tiny Angels High School, Board of Secondary Education
06.1997 - 05.2000
Certified Performance & Competency Developer (CPCD) from CAMI, Middle Earth HR
Certified Recruitment Analyst (CRA) from CAMI, Middle Earth HR.
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