Sumalatha Kova
Deputy Manager -1
Hyderabad,TS
Summary
Proactive Deputy Manager at ICICI Bank with a proven track record in performance improvements and customer relationship management. Spearheaded investment strategies that achieved a 15% portfolio growth, while enhancing team efficiency through innovative operations management. Adept at staff training and development, fostering a culture of excellence and collaboration.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Deputy Manager
ICICI Bank
04.2018 - Current
- Managing a close relationship with both NRIs and RIs to ensure that daily, weekly, and monthly hand-offs are efficient, and that there are no gaps.
- Good communication skills with trading and external customers, and provide a detailed explanation of process flows and market practices.
- Developed investment strategies for a diverse client base, resulting in a 15% growth in portfolios on average.
- Processed transactions, such as creating new accounts, exchanges, and redemptions for mutual fund clients.
- Some experience within equity derivatives.
- Equity and equity derivatives, which cover stock borrowing and lending activities (prime brokerage).
- Experienced in a high-production environment, handling confidential and protected information.
- Supported the sales team in daily operations and client follow-ups, enhancing customer satisfaction.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Managed a team of professionals, providing guidance and support for their career development.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained strict quality control measures to ensure products met or exceeded customer expectations consistently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Technology - Mechanical
DVR College Of Engineering & Technology - JNTu
Hyderabad, India 04.2001 -
Skills
Performance improvements
Task delegation
Operations management
Sales and marketing
Staff training and development
Decision-making capacity
Customer relationship management (CRM)
Security certifications
Industry certifications
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Achieved best team by completing sales with in set target period.
Certification
NISM Series VIII
Timeline
NISM Series VIII
01-2022
Deputy Manager
ICICI Bank
04.2018 - Current
Bachelor of Technology - Mechanical
DVR College Of Engineering & Technology - JNTu
04.2001 -