Suman Das
Kolkata
Summary
Innovative and goal-oriented Management professional with 15 years of experience committed to Global Mobility Operational Services. Dedicated team player skilled at client service transition and relationship management. Drives company growth through transformation and innovation. A Resourceful Manager offering history of success coordinating and monitoring operations across various activities in multiple territories ( US, UK, Australia , Canada). An Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Manager - Global Mobility Operational Services
Vialto Partners
Kolkata
05.2022 - Current
- Manage successful delivery of projects from multiple territories (US, UK, Australia, Canada) and meet contractual SLA and KPIs. Currently handling a total business of 20000 hours with 11 team members.
- Support and motivate project team and act as primary point of contact for Stakeholders.
- Driving work-flow management & Monitoring project performance
- Collaborate with engagement team or onshore team for Quality & Risk/ New Work Transition / Billing Etc.
- Strong knowledge in Authorization list management, Engagement letters preparation, Private Client Onboarding in Salesforce, Assignment Briefing Schedule, Client Billing, Deployment of Global Tax Organizers to authorized assignees
- Cross-trained existing employees to maximize team agility and performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Manager - Global Engagement Management Services
PwC India Acceleration Center (IAC)
Kolkata
02.2008 - 04.2022
- Played major role in driving standardization of Global Coordination processes across multiple territories (UK, US and, Australia etc.)
- Process e-filing & Publishing of tax returns
- Led team of 30+ people and always trying to establish and develop a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Improved operational planning and business frameworks to enhance resource utilization and reduce attrition
- Driving innovation, efficiency, and digital transformation at BU level
- Added value to my organization with business analytical skills and saved 50000+ client hours through automations ideas and product development.
Education
MBA - Finance & Six Sigma
IIBM
Noida, UP06.2012
Bachelor's in commerce - Finance
University of Calcutta
Kolkata, WB06.2007
Skills
- Client Onboarding, Coordination & Transition
- Client Relationship Management
- Project & Resource Management
- People Management
- Coaching & Mentoring
- Digital Transformation & Innovation
- Performance Tracking and Evaluations
- Cross-Functional Team Management
- Budgeting and Cost Control
- Administration and Reporting
Certification
- Professional Scrum Master (PSM1)
- Certified Life Coach from Transformation Academy
- Design Thinking for Innovation
- Business Analytics from Udacity
- Alteryx Foundation
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Timeline
Manager - Global Mobility Operational Services
Vialto Partners
05.2022 - Current
Manager - Global Engagement Management Services
PwC India Acceleration Center (IAC)
02.2008 - 04.2022
MBA - Finance & Six Sigma
IIBM
Bachelor's in commerce - Finance
University of Calcutta
Personal Details
- Visa Status: USA B1/B2- Valid till 03/02/30
- Passport: Yes
- Married: Yes
- Sex: Male
- DOB: March 03, 1987
Personal Details
- Visa Status: USA B1/B2- Valid till 03/02/30
- Passport: Yes
- Married: Yes
- Sex: Male
- DOB: March 03, 1987
Applications Knowledge
- Salesforce
- Jira Software
- G-Suite
- Microsoft Office
- M-files
- Alteryx Designer
- Power BI
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