Suman Jhurani

Global Recruitment:

• Develop a recruitment strategy for leadership, sales and consulting positions in the U.S market. This includes sourcing, creating effective scripts, managing stakeholders and conducting market segmentation through competitor analysis.
• Manage the complete hiring process for various roles in the EMEA region, specifically targeting native speakers.
• Manage the full recruitment cycle for sales and marketing roles in India

Employer Branding:

• Managing multiple projects contributing to an increase in LinkedIn followers, NPS score and brand awareness
• Development and executed a campus ambassador program across multiple colleges, generating over 10k applications to enhance both the quality and quantity of students applying fir internship opportunities
• Contributed to the employee referral and IJP programs to enhance the volume of referrals and IJPs and bring awareness in organization.

Market Research:

• Identifying Total Addressable Market, company research- selling to the O-CFO, skillmapping and compensation benchmarking etc.

• Managing internal hiring with end to end recruitment process
• Closed 4 positions in span of 2 months (BDM, SDR(2) & US IT Bench Sales
• Managed Onboarding and documentation process
• Used creative and compelling copywriting skills to develop high-ranking job adverts on Google, LinkedIn and Indeed
• Created incentive drafts for sales team.

• Developed recruiting strategies to identify qualified candidates and build network.
• Built strong relationships with external candidates and vendors to ensure an excellent hiring experience.
• Coordinated schedules to arrange management interviews with applicants.
• Handled Onsite Interviews with the expected footfall of 2k Candidates, coordinating with operations team, training them to ensure smooth hiring process and better candidate experience.
• Proposed and implemented various changes during onsite for better candidate experience by reducing the wait time of candidates Onsite.
• Worked on Diversity hiring by Conducting Diversity Campaign PAN India while coordinating with stakeholders.
• Sourced Candidates for Diversity Campaign through LinkedIn
• Worked on Hyderabad Campus hiring from scratch
• Managed Vendor drive in Hyderabad, coordinating with vendors and delivering the required number.

Senior Associate - Exits (NA & MENA)

• Calculating employee's final pay, penalties, bonuses, and other eligible benefits as per the policy guidelines and raising ticket by meeting deadlines.
• Being up to date with SOPs or any other changes in policies.
• Dealing with various tools and applications, addressing and reviewing employee's termination, making changes as per HRBP/Manager's request.
• Taking up additional tasks (untraceable data) such as, clearing termination errors occurred in portal in order for smooth offboarding experience.
• Addressing general quip queries on priority basis raised by payroll team to ensure on time payment of the employee. (Includes, working on a ticket from scratch in certain scenarios, calculating additional penalty, addressing new changes, making entries in tools and applications.)
• Trained on MENA process, handling end-to-end termination of an employee, such as, reaching out to various teams to accumulate data(Benefits, OT, NSA, Immigration) creating experience letters and sending out other important offboarding emails to the employee and addressing further queries.

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Responsible for achieving daily, monthly and quarterly target.
• Being well aware of the respective products for NA Consumer marketplace. (Laptops, Desktops and other peripherals).
• Being well updated with all the technical specifications

• Fraud and risk investigator in the TRMS department (SAFE-T & A-Z GUARANTEE CLAIMS)
• Being updated with the latest SOPs.
• Reaching hourly, daily, and monthly targets while maintaining a 100% quality score.
• Reviewing the assigned task, deep diving, and taking the necessary decision according to the SOPs.
• Tackle various situations in the case with proper decision-making skills.
• Cross-trained in multiple marketplaces and processes supporting both, buyer and seller.(NA/IN/UK)
• Achievements: Rewarded for maintaining a 100% quality score.