SUMAN KUNDU
Kolkata
Summary
Dynamic Senior Representative at Policy Bazaar with expertise in customer relationship management and insurance product knowledge. Proven track record in issue resolution and training new staff, enhancing team performance. Adept at navigating online applications, ensuring compliance, and delivering exceptional client communication. Committed to fostering positive client experiences and driving operational excellence.
Overview
5
5
years of professional experience
Work History
Senior Representative
Policy Bazaar
01.2022 - Current
- Managed customer inquiries and provided accurate information on insurance products.
- Assisted clients in navigating online policy options and completing applications.
- Facilitated communication between clients and insurance providers to resolve issues.
- Trained new representatives on company protocols and customer service standards.
Representative
Concentrix Daksh India Services Private Limited
01.2021 - Current
- Resolved issues efficiently while maintaining high service standards.
- Assisted in training new representatives on company policies and procedures.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Education
Diploma - Electronics and Telecommunication
Narula Institute of Technology
Schooling -
Belgharia High School
Skills
- C
- Customer relationship management
- Online application assistance
- Insurance product knowledge
- Issue resolution
- Training and mentoring
- Conflict resolution
- HTML
- Ms Word
- Ms Excel
- Client communication
- Compliance understanding
- Performance evaluation
- Attention to detail
Languages
- English
- Bengali
- Hindi
Hobbies and Interests
- Gaming
- Net Surfing
- Blogging
Disclaimer
I hereby declare above particulars of information and facts are true, correct and complete to the best of the knowledge.
Personal Information
- Date of Birth: 04/04/98
- Nationality: Indian
Additional Qualification
- Basic Knowledge of C++
- Basic Knowledge of HTML
- Basic Knowledge of Ms Word
- Basic Knowledge of Ms Excel
Timeline
Senior Representative
Policy Bazaar
01.2022 - Current
Representative
Concentrix Daksh India Services Private Limited
01.2021 - Current
Diploma - Electronics and Telecommunication
Narula Institute of Technology
Schooling -
Belgharia High School