Summary
Overview
Work History
Education
Skills
Additional Information
Technical Education
Personal Information
General Computer Skills
playing board games
Timeline
Generic
Suman Paramanik

Suman Paramanik

CRM Manager
Bengaluru

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Overview

2
2
years of professional experience
3
3
Languages

Work History

ACER Technical Support/Executive

StarTek
06.2022 - 05.2023
  • The main customer support specialists respond to customer inquiries and complaints through the use of basic technical methods. The customer service representatives do this by using their technical expertise and understanding customers’ needs.
  • Supervised technical support staff service operations and assisted with maintenance advisory.
  • Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.

Customer Service Executive

G7 Teleservices Pvt Ltd
07.2023 - 12.2023

Senior Customer Service Executives are at the helm of customer service operations and ensure consumer satisfaction at its best. They deal with advanced level tasks, direct teams and implement service improvement strategies.

Customer Relations Manager

Radical Minds Technologies
01.2024 - 05.2024

Direct and steer customer relations teams Issue Resolution:

Tackles escalated customer issues and complaints.

Strategy Development:

Creating strategies to improve customer satisfaction and retention. Communication:

Ensuring effective communication with clients.

Conflict Resolution.

Settle conflicts and keep relationships positive.

Drive initiatives to meet customer needs and support business goals Customer-Centric Initiatives

Also poker created tournament & lobby

complete poker user CRM

Education

Madhyamik -

Skills

Customer Communication and Empathy

Additional Information

I would like to state to you that I have completed a diploma in electronic and telecommunication from Saroj Mohan Institute of technology. I am an experienced candidate. I am actively searching for jobs. I have also upgraded all technical knowledge and skills which were part of my curriculum. I shall be highly obliged to work with your company of repute, and I promise to deliver with the best of my ability and effort. Thanks, and regards

Technical Education

Diploma, Electronic and Telecommunication, Saroj Mohan Institute of Technology, 7.9

Personal Information

  • Hobbies: Listening Music & Watching Movies, Playing Board Games
  • Father's Name: Late Rabindra Nath Paramanik
  • Blood Group: O+
  • Date of Birth: 11/23/99
  • Gender: Male
  • Nationality: Indian
  • Religion: Hindu

General Computer Skills

  • Good knowledge of MS Office (MS Word, MS PowerPoint, MS Excel)
  • DOS
  • Good skill in handling Computers / Customer Support
  • Computer Software & Hardware Troubleshoot / Operating System Issue Troubleshoot

playing board games

Poker:-Texas Hold'em, Omaha, and Seven-Card Stud are variants of poker as the popular card game based on skill and luck where players bet by putting borrowed money in a container for winner taking all based on strength of combinations.

Rummy:- Rummy is popular for its melding and discarding features in the range of matching-card games it belongs to. In order to lower the cards in hand they don’t need anymore players have to form runs or sets of cards among other things. Understanding patterns, strategic planning and remembering are some of the key requirements for one to be successful while playing Rummy .Indian Rummy, Gin Rummy, Rummikub etc. are some examples of variations in this game.

Teen Patty:-Teen Patti, or Indian Poker, is a well-known card game in India where each player is dealt three cards. Teen Patti includes elements of strategy, probability and psychology since the players try to bluff each other with their cards. Its similarity to poker is evident in the fact that both players rely on the strength of their hands for betting purposes.

Timeline

Customer Relations Manager

Radical Minds Technologies
01.2024 - 05.2024

Customer Service Executive

G7 Teleservices Pvt Ltd
07.2023 - 12.2023

ACER Technical Support/Executive

StarTek
06.2022 - 05.2023

Madhyamik -

Suman ParamanikCRM Manager