Suman Rai

Hotel Expansion & Market Development

• Reporting to Director Business Development
• Identified and evaluated new market opportunities across East & North East India, driving brand expansion strategy.
• Conducted feasibility studies, demand analysis, and competitor benchmarking to assess project viability.
• Mapped high-growth cities and emerging business hubs, facilitating targeted hotel development initiatives.
• Developed relationships with property owners, real estate developers, investors, and land aggregators.
• Led preliminary negotiations for management contracts, lease agreements, and franchise partnerships.
• Coordinated with legal, finance, and project teams for due diligence and contract finalization.
• Prepared business projections, ROI models, and revenue feasibility reports, enabling informed decision-making for senior leadership.

• Reporting to the AVP, Business Development.

• Property screening.

• Micro-market evaluation.

• Relationship and network building with brokers and IPCs.

• Deal Structuring.

• Commercial negotiation and closure.

• Project Cost Evaluation

• Adding hotels in the company portfolio

• Long term hotel leasing on revenue share model

• Reporting to: Regional Supply Head

• Initial Screening of Hotels

• Handling all tie-ups between Treebo and Individual hotels in East

• Staff Training and evaluation

• Commercial Negotiation

Managed partnerships with individual hotels and stakeholders.

• Renegotiations & overall hotels profitability

• Managed partner relationships and resolved guest escalations to enhance service delivery

• Booking reconciliations with central reservations & OTAS

• Maintaining high standards of guest satisfaction and minimizing guest escalations

• Trained and evaluated staff to improve service quality and operational efficiency

• Actively involved in operations simultaneously ensuring the promised service is delivered & taking guest feedback on the same

• Handling guest complaints & solving the same

• Conducted daily quality audits of properties to ensure compliance with company standards

Executed monthly financial settlements with partners to ensure timely and accurate transactions.

• All operational works

• Monthly MIS

• Daily Reports to Zonal Manager from All the departments

• Staff Management

• All admin works

• Company Overview: GOA

• Reporting to: General Manager

• All Operational Activities and admin work

GOA

• Company Overview: A unit of Snesh Resort Pvt

• Ltd

• Reporting To: General Manager

• Looking after front office and housekeeping departments

• Banquet Booking

• Guest Handling, Club Membership, Corporate Tied-ups

• Handling issues heading the shifts for the customer relations & maintaining all the activities for the shifts guest feedback and services recoveries

• All Admin works

• Company Overview: Ganga Leisure Ltd

• Looking after Room & Banquet Booking Reservation

• Looking after Banquet Booking for different types of parties, conferences etc

• Supervise All Staff of Front office as well as Housekeeping Accordingly

• Guest handling by resolving their issues accordingly

Reported daily operations status to management

• Maintain Daily wise Occupancy Forecast

• All admin works and services recoveries using IDS Software Version: V4.1.85