Sumana John
Client Relationship Manager
Bangalore
Summary
To obtain a position in your organization that utilizes the achievements, skills, strategic thinking and leadership abilities that enable me to consistently exceed earnings goals under less than ideal economic conditions. Dedicated and detail-oriented Customer Service specialist with 4 years of CSR experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter and forward-thinker.
Precise Senior AR caller consistently meets targets to support debt collection goals. Calculates, classifies and recovers debts in line with company policy, formulating realistic collection plans for maximum payment. Sharp attention to detail and excellent financial investigation abilities.
Overview
14
14
years of professional experience
1
1
Certification
8
8
Languages
Work History
Receptionist /Client Relationship Manager
School Serv India
12.2025 - Current
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responding to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirming appointments, communicated with clients, and updated client records.
- Answer phone promptly and directed incoming calls to correct department.
- Managing end-to-end listing of school properties, coordinating with buyers and sellers to ensure accurate representation and timely closures.
- Managing social media postings to enhance brand visibility and drive consistent account traffic.
Senior Customer Service Representative
Concentrix
09.2020 - 06.2024
- Responded to inbound calls for ecommerce process
- Actively listen to customers and effectively resolve their issues
- Participated in a project focusing on important backend assistance
- Maximized customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Acted as the primary point of contact for critical Redzone clients, directly coordinating discussions to drive timely issue resolution.
Outlet manager
Greentrends Whitefield
05.2019 - 06.2020
- Registered new clients and updated the information of existing clients to maintain consistent and accurate information.
- Addressed customer problems quickly to meet service standards and increase loyalty and satisfaction.
- Offered detailed instructions and explained procedures to clients to follow-up treatments.
- Scheduled employees and oversaw customer appointment calendar to manage shifts and attain complete workforce.
- Placed orders and monitored shelf stock to maintain consistent supply and inventory.
- Managed all areas of salon operations and appearance to maintain aesthetics and quality standards.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
Assistant Manager
Lakme Lever Pvt Lmt
01.2018 - 03.2019
- Executed efficient roaster planning
- Maintained strict salon hygiene standards
- Optimized inventory control to minimize waste and maximize productivity
- Enhanced appointment scheduling process resulting in increased efficiency and reduced wait times
- Conducted regular meetings with staff to improve communication and efficiency.
- Efficiently managed customer concerns and ensured satisfaction
Senior AR Caller
Ionidea
03.2016 - 05.2017
- Managed denials to ensure timely reimbursement for providers
- Analyzed and took necessary action on claims
- Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
- Facilitated interdepartmental communication, working closely with billing and coding teams for seamless claim processing.
Senior Reimbursement Specialist
Pradot Technologies
08.2014 - 01.2016
- Implemented strategies to streamline claim processing for efficient payment distribution.
- Analyzed complex claim issues and collaborated with cross-functional teams to resolve disputes efficiently.
- Developed strong relationships with insurance providers, resulting in faster claims resolution and increased payment rates.
Receptionist
KumKum Wallpapers
09.2012 - 04.2013
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Maintained clean and orderly reception area to impress and welcome visitors.
Education
Bachelor of Commerce -
04.2001 -
CEBA -
04.2001 -
SSLC -
04.2001 -
Skills
Client Relationship Management
Customer Experience & Escalation Handling (CET)
Red Zone Account Resolution
Multi-Channel Communication (Phone, Email)
Operations Coordination & Workflow Management
Team Supervision & Staff Performance Monitoring
Revenue & Sales Target Achievement
Customer Retention & Complaint Resolution
SLA & KPI Compliance
Appointment Scheduling & Calendar Management
Inventory Control & Vendor Coordination
CRM Documentation & Lead Tracking
Accounts Receivable Follow-up
Insurance Claim Denial Resolution
EOB Analysis & Payment Follow-up
Cash Handling & Billing Reconciliation
Certification
AI tools Workshop
Timeline
AI tools Workshop
03-2026
Receptionist /Client Relationship Manager - School Serv India
12.2025 - Current
Senior Customer Service Representative - Concentrix
09.2020 - 06.2024
Outlet manager - Greentrends Whitefield
05.2019 - 06.2020
Assistant Manager - Lakme Lever Pvt Lmt
01.2018 - 03.2019
Senior AR Caller - Ionidea
03.2016 - 05.2017
Senior Reimbursement Specialist - Pradot Technologies
08.2014 - 01.2016
Receptionist - KumKum Wallpapers
09.2012 - 04.2013
Mangalayatan University - Bachelor of Commerce,
04.2001 -
Lady Vailankanni Group Of Institutions - CEBA,
04.2001 -
Holy Cross School - SSLC,
04.2001 -
Hobbies and interests
- Love reading books
- Organizing and cooking
- Photography and editing
- Baking
- Travelling