Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Professional Summery
Timeline
Generic

Sumant Pandit

Pune

Summary

To contribute to a dynamic and technology-driven organization, leveraging my expertise in Site Reliability Engineering (SRE), IT Infrastructure Operations, Automation, and System Reliability. Actively engaged in technology management, high-level design, project planning, security and vulnerability remediation, and implementation of optimized workflows. Passionate about process enhancement, stakeholder collaboration, and strategic leadership, ensuring scalable, efficient, and resilient IT environments. Seeking opportunities to apply my UC4 mastery, automation strategies, and observability insights (Splunk, SLI/SLO) to enhance system performance and drive operational excellence, while fostering team growth and innovation. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.

Overview

13
13
years of professional experience

Work History

Service Delivery Manager

FIS Solutions (India) Pvt. Ltd.
08.2020 - Current
  • UC4 Administration & Scheduling Support: Managing UC4 V12.3.3 tool—scheduling, modifying jobs, and ensuring batch processing stability across multiple environments.
  • Major Upgrades & Transitions: Successfully upgraded UC4 from 12.3 to 21.0.9, currently overseeing the UC4 24 migration.
  • Security & Vulnerability Remediation: Proactively identifying and resolving security vulnerabilities to strengthen system resilience.
  • Process Optimization & Automation: Spearheaded automation initiatives saving 5000+ hours of manual work by eliminating redundant tasks and improving efficiency.
  • Application Onboarding: Integrated 16+ applications onto UC4, optimizing workflows for smooth processing.
  • Incident Management & IT Support: Ensuring IT system availability, providing End User Support, and effectively managing escalations.
  • Change Management & Compliance: Planning, reviewing, and approving changes while leading major weekend transitions for new projects.
  • UC4-CyberArk Integration: Strengthened security measures by successfully integrating UC4 with CyberArk.
  • Windows & SQL Server Upgrades: Leading Windows OS migration from 2016 to 2022 and SQL Server upgrade from 2016 to 2022, ensuring seamless transitions with minimal disruptions.
  • Process Improvement & Documentation: Preparing reports, updating documents, and implementing continuous process enhancements.
  • Team Leadership & Mentoring: Coaching and guiding teams to meet critical service KPIs, fostering professional development.
  • Customer Service & SLA Review: Driving continuous improvement, influencing process modifications, and recommending enhancements for efficiency and reliability.

Infrastructure Lead

Cognizant Technology Solutions India Pvt. Ltd.
08.2016 - 08.2020
  • Job Management & Scheduling: Handling job execution, ad-hoc requests, modifications, and permanent changes to job streams.
  • System Maintenance & Upgrades: Managing patching, upgrades, and agent installations, including major UC4 migrations & decommissioning.
  • Incident & Change Management: Supporting data center operations, resolving escalations (L1/L2), and ensuring compliance with defined recovery procedures.
  • Security & User Administration: Overseeing UC4 user/group administration while ensuring security best practices.
  • Process Optimization & Vendor Collaboration: Engaging with Automic Vendor to enhance system performance and meet end-user requirements.
  • Documentation & Reporting: Preparing KEDB, process documentation, and daily activity reports for operational efficiency.

Atos India Pvt. Ltd. Pune
Pune
12.2012 - 08.2016
  • Job Scheduling & Modifications: Managing substitution variables, calendar configurations, dependencies, and prompts for optimized workflows.
  • System Maintenance & Upgrades: Handling agent installations (UNIX/Windows), outages, migrations, and scheduled maintenance.
  • Monitoring & Incident Management: Overseeing Appworx (UC4), Tivoli Workload Scheduler, and Mainframe (CA7) for failures, dependencies, and long-running jobs.
  • Problem Resolution & SLA Tracking: Ensuring critical issue resolution, maintaining SLA compliance, and escalating incidents as needed.
  • Technical Support & Change Management: Providing mid-range system support, executing incident and change management for data center operations.
  • Process Improvement & Documentation: Preparing KEDB, daily reports, and contributing to team training and development.

Education

MBA - System

Pune University
04-2007

Skills

  • UC4 administration
  • System upgrades
  • Change management
  • Service delivery
  • Process optimization
  • Problem resolution
  • Capacity planning
  • Incident management
  • Application onboarding
  • Application scaling
  • Continuous integration

Languages

Hindi, English, Marathi

Disclaimer

I hereby declare that the information furnished above is correct to best of my knowledge and belief. Place: Pune Sumant Pandit

Professional Summery

Certified Site Reliability Engineer (SRE) with 18+ years of experience in UC4 administration, IT operations, automation, security, and system upgrades. Expertise in process optimization, vulnerability remediation, incident management, and observability (Splunk, SLI/SLO), ensuring reliable, scalable, and secure IT environments. Proven ability to lead major migrations, enhance service delivery, and drive automation-first initiatives, Adept at stakeholder collaboration, risk management, and operational excellence across diverse global environments (PROD/UAT/SIT).

Timeline

Service Delivery Manager

FIS Solutions (India) Pvt. Ltd.
08.2020 - Current

Infrastructure Lead

Cognizant Technology Solutions India Pvt. Ltd.
08.2016 - 08.2020

Atos India Pvt. Ltd. Pune
12.2012 - 08.2016

MBA - System

Pune University

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