Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Certification
Languages
Timeline
Generic

Sumanta Bhattacharya

Kolkata

Summary

A competent banking professional with over 14 years of experience. I have a proven track record of successfully driving branch performance, leading teams towards achieving significant career success along with sheer customer satisfaction. Spearheaded strategies that increased branch GL by 200% margin and revenue by 170% in a year.

Overview

15
15
years of professional experience
1
1
Certification

Work History

AVP, Branch Head

Bandhan Bank Ltd.
09.2022 - Current
  • Managed a team of 10 people fostering a culture of collaboration and accountability.
  • Conducted refresher programs that improved staff performance metrics and enhanced service delivery.
  • Streamlined branch operations, reducing cost upto 10% through proper resource management.
  • Grew the book size of a new branch by 70cr within a span of two years.
  • Increased branch revenue by 170% in a year through strategic sales initiative.
  • Increased advance books by 125% in a year.
  • Branch surpassed its break-even figure in one year.

Sr. Manager, Operation (PBA)

HDFC Bank Ltd.
09.2018 - 09.2022
  • Lead a result oriented team and responsible for managing the Branch Profitability, Client Relationship management with emphasis on quick resolution of queries and complaints, developing of new business, ensuring high quality service with retention of existing customer relationship.
  • Responsible for enforcing adherence to set standards of the bank and ensuring regulatory (external & internal) compliance, including interaction with internal and statutory auditors.
  • Monitoring of dummy accounts, suspense accounts, deferred accounts, reconciliation and maintenance of suspense accounts.
  • Branch Surpassed magic figure of 180 Cr within a span of 4years with my teams efficiency.
  • Checking and Monitoring all AOF ensuring Zero FTNR.
  • Ensure achievement of overall Branch Targets by generating bulk and quality business to assure the highest level of profitability for the branch.
  • Provides supports to the sales personnel by communicating & implementing new acquisition ideas.

Manager (Operations)

Axis Bank Ltd
09.2011 - 09.2018
  • Demonstrates expertise in recognizing and identifying cross sell opportunities and using the same proactively with appropriate schemes and packages.
  • Well versed in leveraging all available sources in expanding client base, optimizing customer’s banking experience and developing consumer friendly financing environments.
  • Managing a set of mapped customer portfolio along with high net-worth clients, maintaining regular contact and increasing PPC of the bank.
  • Handling of foreign exchange transactions, processing of overdraft and agricultural loan, sole in-charge of processing of tax-based transactions.
  • Coached tellers and platform staff along sales, service, and operational metrics, resulting increase in measurable service standards and teller referrals.
  • Maximized profitability through superior customer service, effective and prompt communication, and follow-up on all pending matters with the customer.
  • Managing of branch overhead expenses and office account reversals within TAT.

Marketing Executive

Pioneer Property Management Ltd.
06.2010 - 08.2011
  • Providing residential project details to prospects (investors and end-users) visiting project site and building and maintaining healthy public relationship with existing clients and with probable prospects.
  • Handling customer queries regarding own residential project and other sole and open marketing projects as well.
  • Looking into the resale of ownership properties.
  • Responsible for assisting the project manager in selling properties and coordinating the promotional events or campaigns.

Education

MBA +PGDBM - Marketing and Finance

Skills

  • Financial Analysis
  • Regulatory compliance
  • Risk Management
  • Risk Mitigation
  • Strategic Analysis
  • Client Relationship Management
  • Customer Retention
  • Staff training
  • Leadership development
  • Performance metrics
  • Need Assessment
  • Product analysis
  • Catchment Mapping
  • Data analysis
  • Profitability Analysis

Personal Information

  • Father's Name: Shri Shyamal Kumar Bhattacharya
  • Date of Birth: 07/29/86
  • Marital Status: Married

Accomplishments

1. Qualified for “Pride of Bandhan- International” in 2024-25, a TPP based campaign.

2. Declared the best branch in December,2024 for contest named “Managing Director Round Table”, a TPP based campaign.

3. Declared the best branch 2023-24 for “Retail Term Deposit”.

4. Qualified twice for MDRT Hongkong & Singapore in 2020 & 2021.

5. Qualified every regional & national level contest in 2020 & 2021 for liabilities and TPP.

6. Won Pan India Campaign in 2015 & 2016 for TPP.

7. Won many prestigious Liability based awards in 2011, 2013 and 2014

Certification

1. AML, KYC and Customer Due diligence.

2. AML Transaction Monitoring and Suspicious Transaction Reporting.

3. Online Dispute Resolution Mechanism

4. NISM Series V-A: Mutual Fund Distributors Certification Examination Certified(AMFI).

5. IRDA qualified for SP licensing.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Timeline

AVP, Branch Head

Bandhan Bank Ltd.
09.2022 - Current

Sr. Manager, Operation (PBA)

HDFC Bank Ltd.
09.2018 - 09.2022

Manager (Operations)

Axis Bank Ltd
09.2011 - 09.2018

Marketing Executive

Pioneer Property Management Ltd.
06.2010 - 08.2011

MBA +PGDBM - Marketing and Finance

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Sumanta Bhattacharya