Sumanta Dutta
Summary
Project Manager at Cognizant Technology Solutions with proven expertise in observability , monitoring, support and Agile methodologies. Spearheaded multiple transformation initiatives, enhancing delivery cycles and team collaboration. Skilled in DevOps practices and effective communication, driving significant improvements in infrastructure performance and stakeholder engagement.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Project Manager
Cognizant Technology Solutions
11.2021 - Current
- Managed site reliability and observability project, driving scrum responsibilities to enhance project delivery.
- Spearheaded multiple Agile transformation initiatives, enabling faster delivery cycles, improved team collaboration, and enhanced stakeholder engagement.
- Facilitating sprint planning, daily stand-ups, retrospectives, and backlog grooming sessions.
- Successfully implemented DevOps practices within Agile frameworks, integrating CI/CD pipelines and automating infrastructure provisioning using tools like Jenkins.
- Experienced in using Agile tools such as JIRA, Confluence for tracking progress, managing backlogs, and reporting KPIs.
- Managing site reliability and observability project as well as driving scrum responsibilities
- Proven experience in Site Reliability Engineering (SRE), driving reliability, scalability, and performance improvements across complex infrastructure landscapes.
- Designed and implemented high-availability architectures with automated failover.
- Led observability initiatives using tools like Apica (synthetic), Dynatrace, AppDynamics (synthetic), Quantum Metrics and Azure Monitor, ensuring end-to-end visibility across systems and services.
- Migration of App Performance Monitoring from Apica to AppDynamics
- Automated incident response and alerting workflows with PagerDuty, improving incident management efficiency.
Application Support Manager
Cognizant Technology Solutions
05.2016 - 10.2023
- Experienced Application Support Manager, overseeing end-to-end support for mission-critical enterprise applications across diverse environments (on-prem, cloud).
- Led 24x7 support operations, ensuring high availability, performance, and rapid incident resolution through well-defined SLAs and escalation protocols.
- Implemented ITIL-based support frameworks for Incident, Problem, and Change Management using tools like isupport, Manage Engine, and ServiceNow to enhance operational efficiency.
- Coordinated with development, QA, and infrastructure teams to manage release cycles, facilitating smooth deployments and minimizing downtime and rollback risks.
- Managed release planning, scheduling, and execution across multiple environments, integrating CI/CD pipelines and automated testing frameworks.
- Oversaw post-release validation and support, ensuring stability and performance through proactive monitoring and feedback loops.
- Championed creation of knowledge base and root cause analysis to drive continuous improvement initiatives, reducing recurring issues in support operations.
- Strong stakeholder engagement and communication skills, ensuring alignment between business priorities and technical delivery.
Onshore Coordinator and Technical Lead
TATA Consultancy Services ltd
11.2011 - 03.2016
- Onshore Coordinator and Technical Lead involved in gathering requirements and supporting implementation.
- Worked on implementation and ongoing maintenance of new solutions.
- Worked as CRD (Code Release & Deployment) team member, Performance Monitoring, non-functional testing.
- Middleware Administration for WebLogic Application server 12C, WebSphere Application server and JBOSS.
- Monitored and tracked deployments of major/minor releases in PROD/DR/TEST environments.
- Address Production incidents and implementing change requests, providing solution and workarounds.
- Provide support to SIT, UAT and production environments running on WebSphere application servers.
- Create clustered environment, new managed servers, data source, MQ queues, and daily deployment activities.
- Version maintenance of code, build them into deployable EAR files and weekly release of the application.
- As a member of Release Engineering group, redefined processes and implemented tools for software builds, patch creation, source control, and release tracking and reporting.
- Creating and monitoring batch jobs using UNIX shell scripting and windows scripting.
IBM INDIA PVT LTD
07.2010 - 10.2011
- Installation, administration, monitoring & troubleshooting tasks related to the support of WebSphere Application Server (WAS) version 6 installation of hot-packs, fixes, and upgrades as required.
- Creating new server environment, create data sources, integrate MQ, deploy the business application, schedule backups.
- Application Deployment & Troubleshooting.
- Performing health check and tuning of various WebSphere components and occasional deployment of apps in UAT environment.
- Proactive monitoring and timely escalation for all the monitoring activities. Investigating/Resolving the issues within the stipulated SLA’s. Preparing KPI reports and status updates.
ORACLE Financial Services Software Ltd, India
07.2007 - 05.2010
- Worked dedicatedly on FLEXCUBE Core Banking application support and implementation at client location.
- Worked as WebSphere Application server Admin and Infrastructure specialist.
- Deployment of EAR packages into PROD/Pre-Prod/SIT environments.
- Troubleshooting and resolving issues related to WAS.
- Log analysis and heap dump analysis.
Education
Executive post graduate diploma in management -
Indian Institute of Social Welfare & Business Management (IISWBM)
06-2018
Bachelor of technology - Electronics and Instrumentation Engineering
West Bengal University of Technology
05-2007
Skills
- IT Service Management
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Release Management
- Production Support
- People Management
- Client Relationship Management
- Site Reliability
- Observability
- Performance Monitoring
- DynaTrace
- Quantum Metrics
- App-Dynamics Synthetic Monitoring
- New Relic
- CDN Management (Akamai)
- Agile Tools
- JIRA
- I-Support
- ServiceNow
- Confluence
- Databases
- Oracle
- DB2
- MS SQL
- WebSphere Application Server
- IBM HTTP Server
- IIS
- WebSphere MQ
- WebLogic Application Server
- JBoss
- Shell Script
- Ant
- Maven
- Subversion
- Rational ClearCase
- GIT
- TFS
- Adobe Campaign Manager
Certification
- IBM Certified System Administrator - WebSphere Application Server Network Deployment V8.5.5, and Liberty Profile
- Azure Administrator (AZ-104)
- Cognizant internal certification on basics of cloud computing
- AppDynamics performance monitoring administrator
Accomplishments
- Successfully completed Data centre Infra Migration, PSS Cutover (new booking flow, new vendor introduction).
- Reduced sprint spillover by implementing better backlog grooming and estimation techniques.
- Successfully led cross-functional teams in delivering projects ahead of schedule.
- Spearheaded Agile transformation initiatives across departments.
Disclaimer
I hereby declare that all the information given above is true to the best of my knowledge. My main motive is to become a successful professional, determined to work as a leader in a challenging and hi-tech environment of Information Technology.
Timeline
Project Manager
Cognizant Technology Solutions
11.2021 - Current
Application Support Manager
Cognizant Technology Solutions
05.2016 - 10.2023
Onshore Coordinator and Technical Lead
TATA Consultancy Services ltd
11.2011 - 03.2016
IBM INDIA PVT LTD
07.2010 - 10.2011
ORACLE Financial Services Software Ltd, India
07.2007 - 05.2010
Executive post graduate diploma in management -
Indian Institute of Social Welfare & Business Management (IISWBM)
Bachelor of technology - Electronics and Instrumentation Engineering
West Bengal University of Technology