SUMANTA PAUL
SERVICE ENGINEER
Guwahati,AS
Summary
Dedicated Service Engineer with a strong background in technical support and equipment installation. Committed to enhancing customer satisfaction through effective problem-solving and team collaboration.
Experienced Service Engineer with a proven track record in diagnosing equipment malfunctions and providing exceptional client training. Known for mentoring junior engineers and implementing process improvements to drive service quality and customer loyalty.
Overview
3
3
Languages
20
20
years of professional experience
Work History
Service Engineer
Diversey India Hygiene Pvt. Ltd
01.2007 - Current
- Diagnosed and resolved equipment malfunctions, ensuring optimal functionality for clients.
- Provided technical support and training to clients on product usage and maintenance procedures.
- Collaborated with cross-functional teams to implement process improvements in service delivery.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and loyalty.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
Education
High School Diploma -
Shyama Prased Vidya Mandir
Alipur Duar, India 04.2001 -
Skills
Technical support
Field service
Equipment assembly
Suggestive selling
Electrical systems
Service sales
Parts replacement
Report preparation
Equipment installation
Equipment monitoring
Equipment adjustment
Timeline
Service Engineer
Diversey India Hygiene Pvt. Ltd
01.2007 - Current
High School Diploma -
Shyama Prased Vidya Mandir
04.2001 -