Sumanth Devadiga

AXA Global Business Services

05.2019 - Current

Listened and responded to customer requests and forwarded necessary information to superiors.
Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Followed all company policies and procedures to deliver quality work.
Interpreted clients' needs and introduced services to fit specific requirements.
Dealing with Large historical data received in drift appreciation like Shard, Aged debt sheet and Salesforce etc.
Familiarizing and keep up to date with changes in provider portal, their plans and tariff.
Responding provider queries at a first touch in a friendly and professional and timely manner
Taking responsibility of payment of all claims in compliance with rules.
Critical analysis of provider and member details to avoid data protection breaches as per European Union GDPR rules implemented on may 2018.
Review the work done by various departments and giving appropriate feedback in case of any discrepancy by using continuous improvement tool.
Consistently meeting KPL's month on month.
Cross training team member managing queues and internal quality checking.
Handling multiple TL activities apart from BAU.
Taking responsibility of payment of all claims in compliance with rules.
Clearing TAT work on stipulated terms.