SUMANTH K V

• Provide technical assistance and troubleshooting for the IPB suite of applications, ensuring prompt resolution of user issues and smooth operation of the core accounting system for Wealth Management.
• Collaborate with stakeholders to understand users' needs and proactively address any technical issues or concerns.
• Perform regular maintenance and updates to ensure system availability and optimize performance.
• Monitor application and infrastructure performance, promptly addressing any outages or performance issues.
• Implement and maintain security measures to protect sensitive financial data, ensuring compliance with industry standards and regulations.
• Utilize modern tech stack and monitoring tools to proactively monitor data issues and identify potential areas for improvement.
• Propose and implement automation solutions to optimize workflow efficiency and reduce manual intervention.
• Coordinate with developers for bug fixes and enhancements, ensuring system stability and performance.

• Managed administrative responsibilities for recruitment and sales applications, including Sales force CRM, Oracle Taleo, ZOHO CRM, and Fresh sales, ensuring smooth operations and efficient use of these systems.
• Developed and maintained Microsoft SharePoint applications, such as Per Diem and Supervisory Control, contributing to improved collaboration and streamlined processes.
• Served as the administrative manager for Fresh Sales and Active Directory, overseeing their functionality and providing support to users.
• Provided support to the PMO team, assisting with project management tasks and ensuring the successful execution of projects.
• Acted as the administrative manager for Timesheet Plus Application, responsible for managing project data and ensuring accurate and timely reporting.
• Maintained clear and concise documentation for all administrative processes and procedures, facilitating ease of understanding and knowledge transfer.
• Collaborated with cross-functional teams to troubleshoot and resolve application issues, ensuring minimal downtime and optimal user experience.
• Diligently proofread all administrative documentation and communications, ensuring accuracy and professionalism.

• Responsible for installation, testing, and configuration of computer hardware, software, network, and peripheral packages

• Single point of contact for all the IT issues. Addressed and handled troubleshooting calls for approximately 50 users

• Oversaw and participated in various projects such as new install, upgrade, and service

• Reporting on IT Activities and Key Projects for the company

• Responsible for implementing new Software's

• Regular monitoring in software tools (Data backup, Antivirus, Remote connectivity, Operating System and System details