Saif Ali
Kashipur
Summary
Strategic application support engineer skilled in providing efficient resolution to application issue through troubleshooting and performance enhancements. Offering several years of positive industry contribution to bring value to a professional role.
Overview
5
5
years of professional experience
Work History
Application Support Engineer
Exotel Techcom Pvt. Ltd.
Gurugram
08.2021 - Current
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Developed and implemented application support processes to ensure high availability of critical applications.
Support Engineer Tech-Ops.
One97 Communication Ltd. (Paytm)
Noida
03.2020 - 06.2021
- Focused, efficient and flexible with strong organizational and problem solving abilities
- 1.3 year of experience in Linux and MySQL
- Troubleshooting the issues
- Hands-on experience in providing support through chat, Email, and calls also.
Education
B.Tech (Electronics & Communication) -
Dehradun Institute Of Technology
06.2019
XII -
Shri Gurunanak sr. sec. school
06.2015
X -
Chhauni Children's Academy sr. sec. school
06.2013
Skills
- Linux
- Networking
- PLSQL
- Docker
- C Programming
- Jenkins
- MS Office
- User Support
- MySQL
- Network configuration
- Root cause identification
- Application process improvement
- Technical issue resolution
Accomplishments
- Paytm Rising star month of the award.
- Won prizes and coordinated at various curricular and extracurricular activities at University level.
- Member of discipline Committee in college.
- Participated in debates and Drama.
- Won a trophy for college in Cricket match (2017).
- Arranged a workshop on IETE (antenna simulation).
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Hobbies and Interests
- Team Leading
- Riding
- Swimming
- Cooking
- Cricket
Projects
We have successfully migrated the Exotel application from CentOS to Rocky OS, completed all necessary configurations, migrated calling services to other servers, and upgraded the application patch to latest version.
Timeline
Application Support Engineer
Exotel Techcom Pvt. Ltd.
08.2021 - Current
Support Engineer Tech-Ops.
One97 Communication Ltd. (Paytm)
03.2020 - 06.2021
B.Tech (Electronics & Communication) -
Dehradun Institute Of Technology
XII -
Shri Gurunanak sr. sec. school
X -
Chhauni Children's Academy sr. sec. school
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