Hi, I’m
SUMANTH KV
Bangalore
Summary
Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in government organizations. Intermediate SQl query writing skills paired with familiarity of visualization tools and techniques.
Overview
10
years of professional experience
Work History
Health & Family Welfare Department, Government of KarnatakaBangalore
Technical Assistant
Job overview
- Volunteering as Technical Assistant in Covid wave-1 and Covid wave-2
- Roles & Responsibilities: Covid Wave-1 Mapping of primary and secondary contact persons to their jurisdictional Primary Health care facility for Covid-19 testing in BBMP areas
- Contact tracing of ILI-SARI cases for mapping them to their jurisdictional Primary Health care facility for Covid-19 testing in BBMP areas
- Preparation of targets for all the Primary Health care facility under BBMP for testing of primary and secondary contacts for Covid-19 infection
- Covid Wave-2 Developed forms for collection of information about supply chain of Oxygen and Remdesivir requirement from Private Health Facilities across the state
- Implementation of online Remdesivir application for indenting, approval and disbursement of Remdesivir drug
- Implementation of online anti-fungal drugs application for indenting, approval and disbursement of anti-fungal drugs
- Developed dashboards of indents for Remdesivir and anti-fungal drugs.
[24]7 Customer company
Interactive Social Media Advisor
Job overview
- Responding promptly to customer enquiries through Chat - always in a professional & efficient manner
- Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required
- Doing this by using judgement and taking decisions within established procedures for each enquiry
- Provided customers with technical support using maintenance procedures created with company products
- Using the in-house system to record necessary information and instigate actions as required
- Learned about products and services and kept up to date with changes
- Dealing efficiently with questions and queries from customers
- Handling objections professionally.
Centre for Smart GovernanceBangalore
Business Analyst
07.2021 - 05.2024
Job overview
- Collaborated with stakeholders across departments to define requirements for new projects.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Identified gaps between current state and desired future state operations.
- Translated user needs into actionable items that could be addressed by IT teams.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Provided technical support for existing reports and dashboards.
- Generated standard or custom reports summarizing business operations of clients.
- Developed reports using SQL queries to track progress against key performance indicators.
- Assisted in developing training materials for clients on the applications developed.
The Hutti Gold Mines Company LimitedBangalore
IT Consultant
01.2020 - 05.2021
Job overview
- Implementation of e-Office, e-Hospital
- Conducted user training sessions to ensure that all users were able to use e-Office, e-Hospital efficiently.
- Implementation of Online submission of Annual Appraisal report of officers
- Data element capturing for ERP software
- Supporting the team in preparation of Functional requirement specification and System Requirement Specification for ERP software
- Data analysis, data visualization and presentation.
- Assisted in developing and implementing IT strategies to improve business operations.
- Reviewed program plans to develop and coordinate activities.
- Controlled operational IT budget and expenditures within department parameters.
Sanjeevini-Karnataka State Rural Livelihood Promotion SocietyBangalore
MIS Consultant
03.2016 - 01.2020
Job overview
- Prepare annual work plan and perspective plan under the MIS component.
- Co-ordinate with different thematic units for Annual Action Plan preparation.
- Designing and conducting the capacity building programme on MIS component for staff at all levels.
- Collate and compile the information from State Mission Management Unit and District Mission Management Unit and prepare monthly progress reports.
- Compile the information online from Districts and preparation of progress reports.
- Trained staff at District and Block level on MIS software.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Attending the queries/issues faced by the staff at District level and Block level in MIS software and resolving the issues within the specified time.
- Interacting with National Mission Management Unit for the changes/enhancement requested in MIS software.
- Provided training sessions on MIS software applications or general computing topics.
Rural Development & Panchayat Raj Department, Government of KarnatakaBangalore
Consultant System Programmer
07.2014 - 02.2016
Job overview
- Was responsible for updating of information and progress reports to the RDPR department's website.
- Preparation of Annual Plan & Annual budget of the department.
- Preparation of monthly progress reports
- Preparation of Annual report
- Maintaining up to date paper and computer-based files and administrative systems.
Education
Sri Belimatha Mahasamstana Institute of Technology, Bangalore
Bachelor of Engineering from Electronics And Communications Engineering
01.2014
Seshadripuram Pre-University College, Bangalore
Pre-University Education
01.2009
Vidya Bharathi English School, Bangalore
Secondary School Certificate
01.2007
Skills
- Good leadership quality, ability to work in a team or independently and to work effectively and efficiently
- Self-learning with Logical thinking and involvement
- Good articulation and Communication skills
- Interpersonal skills
- Documentation skills (English & Kannada)
- Requirements Gathering, Workflow Analysis, Gap Analysis
- Data Analysis, Operations Analysis
- Operations Management
- Microsoft Office Suite
- User Acceptance Testing
- Human Resources Information Systems (HRIS)
Computer Technical Skills
Proficient in MS-Office, Internet Applications and Google Drive applications, Installation and troubleshooting of Windows 7, 8, 8.1 & 10, Chromebook., English and Kannada
Personal Information
- Expected Salary: Rs. 55,000 per month
- Date of Birth: 03/13/91
Languages
- Kannada
- English
- Hindi
Hobbies and Interests
- Listening to Indian Classical music
- Cricket, carom, Badminton player.
Accomplishments
- Designed a ERP workflow solution for The Hutti Gold Mines Company Limited, resulting in development of integrated ERP software.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Client Interface - Worked in close collaboration with clients, providing HRMS, payroll and accounting advice.
- Reduced organizational operating costs by 10% by streamlining processes.
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsCompany CultureWork from home optionPersonal development programsFlexible work hoursSoftware
Mockplus RP
SSRS
Microsoft Office
Axure RP
Timeline
Business Analyst
Centre for Smart Governance
07.2021 - 05.2024
IT Consultant
The Hutti Gold Mines Company Limited
01.2020 - 05.2021
MIS Consultant
Sanjeevini-Karnataka State Rural Livelihood Promotion Society
03.2016 - 01.2020
Consultant System Programmer
Rural Development & Panchayat Raj Department, Government of Karnataka
07.2014 - 02.2016
Sri Belimatha Mahasamstana Institute of Technology
Bachelor of Engineering from Electronics And Communications Engineering
Seshadripuram Pre-University College
Pre-University Education
Vidya Bharathi English School
Secondary School Certificate
Technical Assistant
Health & Family Welfare Department, Government of Karnataka
Interactive Social Media Advisor
[24]7 Customer company
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief.
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