Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Sumanth Mantena

Sumanth Mantena

Vijayawada

Summary

Dynamic professional with over 7+ years of hands-on experience across diverse domains. Had a proven track record at Andhra Pradesh Digital Corporation Ltd, enhancing digital presence and engaging audiences. Excelled in content creation, social media management, and team leadership, demonstrating exceptional Adobe Photoshop skills and effective cross-functional collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Creative Content Creator

Andhra Pradesh Digital Corporation
01.2021 - 06.2024
  • Joined as Social media analyst and promoted as Creative content creator.
  • Responsible for strengthening the digital presence of state government and bridge the gap between the govt and the people.
  • Handled the team of Content management which includes content creation, graphic designing, dissemination and monitoring for all digital platforms like Facebook, X (Previously Twitter), Instagram, Youtube, Koo and Sharechat.
  • Involved in Govt's Advertisements making for content creation.

Transaction Specialist III

Conduent Business Services
07.2019 - 12.2020
  • Worked as Transaction Specialist - C03 level. Domain was 'US Healthcare'.
  • Responsible for keen verification and approval of applications received for the dispense of diabetic medicines.
  • Managed a high volume of daily applications while ensuring accuracy and timeliness in completion.
  • Handled sensitive customer information securely, maintaining privacy and adhering to data protection standards.

Customer Support Associate

Tech Mahindra
09.2018 - 07.2019
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
  • Responded to customer requests for products, services, and company information.
  • Issued credits for contested returns, shipping fees and damaged merchandise.

Process Associate

Tata Consultancy Services
02.2016 - 12.2017
  • Started my career as Process Associate for most reputed US Project at TCS. Platform was Insurance and Annuity Under BFSI Domain.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.

Education

Master of Business Administration (MBA) - Finance And Marketing

Andhra Loyola Institute of Engineering &Technology
Vijayawada
06.2018

Bachelor of Science - MPC

Andhra Loyola College
Vijayawada
06.2014

Skills

  • Content scheduling
  • Social Media Management
  • Digital publishing
  • Flyers & Video Editing
  • MS Excel
  • MS Word
  • MS Powerpoint
  • Adobe Photoshop
  • Anu Script manager
  • Fast typing

Accomplishments

  • Supervised team of 10 staff members.
  • Managed Govt official digital handles.
  • Achieved 'Star Performer' award thrice at TCS by completing assigned tasks with accuracy and efficiency.
  • Got 'Best Performer' Award at Tech M.

Certification

Diploma in Information Technology (DIT)

  • Completed Diploma in Information Technology (DIT) course of Data base management system (DBMS), Oracle, HTML & Java with 76% at Andhra Loyola College.

Timeline

Creative Content Creator

Andhra Pradesh Digital Corporation
01.2021 - 06.2024

Transaction Specialist III

Conduent Business Services
07.2019 - 12.2020

Customer Support Associate

Tech Mahindra
09.2018 - 07.2019

Process Associate

Tata Consultancy Services
02.2016 - 12.2017

Master of Business Administration (MBA) - Finance And Marketing

Andhra Loyola Institute of Engineering &Technology

Bachelor of Science - MPC

Andhra Loyola College

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Sumanth Mantena