Senior Associate
Sumanth Mantena
Wipro Technologies Ltd
Hyderabad,TS
6
Years of experience
1
Certification
Professional with experience across Content Moderation, Operations, Transaction Processing and Customer Support, with a strong focus on quality, accuracy, and process compliance.
I bring practical process knowledge, attention to detail, adaptability, and a strong willingness to learn to every role I take on.
Work History
Senior Associate
2 Years 2 Months- Worked as a Senior Associate in Content Moderation, handling high-volume workflows involving policy enforcement, investigation, risk identification, and quality-focused decision-making.
Transaction Specialist III
1 Year 5 Months- Worked as Transaction Specialist - C03 level. Domain was 'US Healthcare'.
- Responsible for keen verification and approval of applications received for the dispense of diabetic medicines.
- Managed a high volume of daily applications while ensuring accuracy and timeliness in completion.
- Handled sensitive customer information securely, maintaining privacy and adhering to data protection standards.
Customer Support Associate
10 Months- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
Process Associate
1 Year 10 Months- Started my career as Process Associate for most reputed US Project at TCS. Platform was Insurance and Annuity Under BFSI Domain.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Education
Master of Business Administration (MBA) - Finance And Marketing
- Final Grade: 66.7%
Bachelor of Science - MPC
- Final Grade: 65%
Skills
MS office
Attention to detail
Decision-making
Time management
Customer service
Cross-functional teamwork
Issue resolution
Customer interaction
Customer engagement
Customer service orientation
Preparing reports
Courteous and professional
Problem-solving
Multitasking and organization
Problem-solving abilities
Transaction processing
Accomplishments
- Supervised team of 10 staff members.
- Managed Govt official digital handles.
- Achieved 'Star Performer' award thrice at TCS by completing assigned tasks with accuracy and efficiency.
- Got 'Best Performer' Award at Tech M.
Certification
Diploma in Information Technology (DIT)
- Completed Diploma in Information Technology (DIT) course of Data base management system (DBMS), Oracle, HTML & Java with 76% at Andhra Loyola College.
Timeline
Senior Associate
Wipro Technologies Ltd
08.2024 - 10.2026Read More
Transaction Specialist III
Conduent Business Services
07.2019 - 12.2020Read More
Customer Support Associate
Tech Mahindra
09.2018 - 07.2019Read More
Process Associate
Tata Consultancy Services
02.2016 - 12.2017Read More
Andhra Loyola Institute of Engineering &Technology
Master of Business Administration (MBA) from Finance And Marketing
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Andhra Loyola College
Bachelor of Science from MPC
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