Sumanth Reddyvari

• Conducted training sessions for 20 newly hired US employees.
• Handled various high-risk reports.
• Contributed to identifying and rectifying the process gaps.
• Upheld quality benchmarks consistently throughout the service duration.
• Conducted Process Knowledge assessments for the team.
• Assisted in sharing process knowledge across India, Manila, and the US.
• Contributed to the Rorimi project development and execution, automating certain processes using code.
• Offered insights to enhance data for new audit assignments.
• Conducting a new project to align the phone monitoring process across other lines of business.
• Solely managed a team of three members effectively.

Awards

• Awarded with Managers' Spotlight and Team Spotlight awards.
• Received the Top Achievers Award in 2025 for outstanding performance at the India site.
• Secured 1st place in the 200m race at the Hyderabad sporting event, 2024.
• Secured 3rd place in the 100m race at the Hyderabad sporting event 2025.

• Gained process expertise in the collections and recovery processes of cards, retail services, personal lines and loans, educational financial student loans, and overdraft collections and recoveries.
• Gained knowledge of the bankruptcy process by performing accurate audits.
• Contributed to identifying process gaps.
• Consistently upheld quality standards throughout the service period.
• Conducted onboarding training sessions for multiple groups of new hire employees at the India site.
• Created process flow charts using Visio.
• Generated and updated various daily reports for process tracking.
• Initiated and conducted internal audits.
• Assisted in enhancing team productivity.

Awards

• Received appreciation from higher management.
• Consistently secured manager spotlight awards across all quarters of 2023.
• Secured 1st position in the 100m race at the Hyderabad city sporting event.

• Developed an understanding of processes in the insurance and mortgage life cycle.
• Achieved productivity goals swiftly and effectively.
• Showcased politeness, approachability, and eagerness to provide support when necessary.
• Demonstrated flexibility by working during non-standard hours.
• Consistently achieved monthly quality standards.
• Established regular error analysis meetings for the team.
• Conducted training sessions for team members on the NIPRT Mailbox.
• Facilitated operational efficiency by offering on-the-spot support.
• Received weekly recognition as the top performer among team members.