SUMEET YADAV
Manager - Key Accounts - Enterprise
New Delhi
Summary
Dynamic Enterprise and Key Account Manager with over 7 years of experience, including 4 years in managing enterprise and strategic accounts within the SaaS and technology sectors. Proven track record in driving customer success, enhancing account retention, and fostering strong stakeholder relationships demonstrates a commitment to excellence. Expertise in handling escalations has led to significant growth in enterprise accounts, currently overseeing a robust ₹3–4 Cr ARR portfolio while maintaining a 100% customer retention rate across all enterprise accounts. Proficient in managing domestic and international business operations, particularly with partnerships in the Philippines, excelling in cross-functional coordination, SLA management, strategic account planning, and comprehensive customer lifecycle management.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Manager – Key Accounts – Enterprise Clients
Fleetx Technologies Pvt. Ltd.
05.2022 - Current
- Managing 10+ enterprise accounts with an annual recurring revenue (ARR) portfolio of ₹3–4 Cr across SaaS and IoT-enabled business operations.
- Handling one international partner for the Philippines market, and ensuring smooth coordination across enterprise business operations and customer engagement.
- Leading and coordinating a team of 10 members for enterprise account support, implementation coordination, customer issue resolution, and operational activities.
- Achieved 100% customer retention through proactive stakeholder management, structured customer engagement, and strategic account planning.
- Successfully reduced major customer escalations through proactive communication, improved coordination, and faster issue resolution management.
- Managing end-to-end customer lifecycle activities, including onboarding, implementation coordination, escalations, renewals, customer success, and account management.
- Collaborating closely with sales, product, operations, implementation, IoT, and support teams to ensure SLA adherence, and seamless service delivery.
- Driving account growth initiatives by identifying operational gaps, customer requirements, and business improvement opportunities.
Top Funnel Showing Specialist
BMTG Advisors India Pvt. Ltd.
09.2021 - 03.2022
- Coordinated with prospective customers, listing agents, and stakeholders to ensure smooth communication and scheduling operations.
- Managed customer interactions and provided operational support throughout the home-buying process.
- Built and maintained strong working relationships with agents and customers across multiple locations.
Assistant Manager – Marketing
Torrent Gas Pvt. Ltd.
07.2019 - 03.2021
- Executed marketing and customer engagement initiatives to support business development and customer acquisition activities.
- Expanded business opportunities through relationship management and strategic networking initiatives.
- Contributed to achieving sales and operational growth targets through strong customer and vendor coordination.
Education
MBA - Marketing
GPA: 8.27
B.Tech - Mechanical & Automation Engineering
GPA: 7.3
Skills
Enterprise & Strategic Account Management
SaaS Account & ARR Management
Account Growth Strategy
Customer Success & Client Retention
Customer Lifecycle Management
Escalation & SLA Management
Stakeholder & Relationship Management
Cross-functional Team Collaboration
Enterprise Operations & Service Delivery
Timeline
Manager – Key Accounts – Enterprise Clients - Fleetx Technologies Pvt. Ltd.
05.2022 - Current
Top Funnel Showing Specialist - BMTG Advisors India Pvt. Ltd.
09.2021 - 03.2022
Assistant Manager – Marketing - Torrent Gas Pvt. Ltd.
07.2019 - 03.2021
Amity University - B.Tech, Mechanical & Automation Engineering
ICFAI Business School - MBA, Marketing